Manager Of Bruin Learn And Clinical It

The UCLA School of Law is seeking an instructional technologist with an exceptional commitment to service excellence to join the team. Under the general guidance of the Chief Information Officer and the Director of IT Support Services, the Manager of Bruin Learn and Clinical IT serves as the primary local support resource for law school faculty using teaching solutions such as Bruin Learn (Canvas) and Microsoft Teams. The incumbent acts as the law school's expert and main point of contact for campus academic technology resources (e.g., LMS Center of Excellence, campus Teaching and Learning Center). Responsible for following up with end-users, tracking unresolved issues, and reporting significant service issues to IT leadership. Conducts regular training and consultation on an individual and group basis. Creates and maintains local documentation for use by law faculty and students as well as documentation about data connections and processes between law school and campus systems.
The Manager of Bruin Learn and Clinical IT will work with the Assistant Dean of Research & Learning Technology to develop strategic plans for the school's future direction of educational technologies. The position will support online and hybrid learning environments, including administering the online course management system (currently Bruin Learn/Canvas) and all related instructional software, such as the Live Client use of MS Teams. The incumbent will stay informed of all campus policies and future direction regarding online learning and course management, including membership on relevant committees and governance boards. The incumbent will stay abreast of current campus offerings for cloud storage of University data and all relevant policies that govern the usage of University-owned data with the responsibility of consulting with end-users regarding the appropriate use of cloud storage platforms.
Additionally, the position will work with other members of the LawNET IT team to maintain and enhance online support resources. The incumbent will provide general user support as needed in relation to all other duties and tasks of the position.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
16
Records
Qualifications
Required/Preferred
Bachelor's degree in related area and/or equivalent combination of education and experience/ training.
Required
Strong customer service orientation and the ability to establish and maintain productive working relationships with faculty, managers, technical staff, students, and vendors. Skill in listening to the user's description of the problem, asking probing questions to ascertain issue and/or problem while portraying to the user availability and approachability.
Required
Expert working knowledge of using Microsoft Teams and Canvas for course management in higher education.
Required
Understanding of instructional design principles, policies, and technologies sufficient to know how to analyze problems and suggest solutions that align with the pedagogical needs of the faculty that promotes learner engagement and knowledge acquisition.
Required
Strong knowledge of educational technology and its successful application and integration into learning environments. Ability to work with faculty to create effective instructional content and align course learning goals with course content design.
Required
Skill to effectively train end-users on the use of all classroom technologies as well as cloud-based services such as Office 365, Zoom, Box and current course management solutions utilized by the University.
Required
Demonstrated ability to effectively communicate complex procedures, both orally and in writing, to clients of varying technical backgrounds.
Required
Ability to negotiate with the campus LMS Center of Excellence to ensure their services meet School of Law needs. Ability to negotiate with law faculty to gather information and arrive at mutually acceptable decisions that maintain service standards and meet data security needs for our Live Client Clinics.
Required
Maintain and communicate standard tools and service levels so other Academic Support staff can resolve common issues. Communicate these service standards with IT leadership including the CIO and the Asst. Dean of Research & Learning Technology
Required
Demonstrated ability in working independently and in small teams, following through on tasks with minimal direction, prioritizing assignments to complete work in a timely manner with changing deadlines or competing requirements, keeping supervisor advised of progress and problems.
Required
Detailed expertise in troubleshooting and assisting with Microsoft Office for Windows and Mac OS.
Required
Detailed expertise in troubleshooting and assisting with Microsoft 365 including account management and permissions.
Preferred
Strong knowledge of instructional technology hardware and software including video capture, conferencing and presentation for individuals and/or classroom usage.
Required
Experience evaluating new software applications in consultation with faculty. Work with other IT staff to implement the software and ensure it complies with campus policies for privacy and security.
Required
Demonstrated skill in analysis including technical systems and data analysis, assessing alternative solutions to problems and business requirements. Provide recommendations and design output reports.
Required
Advanced skills in project management and deployment of new technologies or systems. Demonstrated ability to plan, execute, and adjust implementation timelines while still meeting deliverables.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
06-21-2023
External Posting Date: