Register
Recruit Create CV

Manager of IT Service Management Jobs

Director Of It Service Management
By The University of Texas at Dallas At Richardson, TX, United States
Review and identify gaps and opportunities in current processes and procedures to continually improve Knowledge Management.
Lead efforts with Service Desk to streamline and centralize Knowledge Management in OIT.
Review and identify gaps and opportunities in current processes and procedures to continually improve Change Management.
Facilitate weekly Change Management Meeting.
Enhance and conduct training on Incident, Problem and change Management process for IT organizations across campus
Responsible for running Major Incident, Problem& Change Management process
Director Of It Service Management
By Progilisys Solutions At Indiana, United States
Extensive experience in IT Service Management leadership roles.
Join our client’s team as the Global Director of IT Service Management!
Strong strategic thinking and problem-solving skills.
Excellent communication and interpersonal abilities.
2. Define roles and responsibilities for the department.
15. Mentor service and process managers on ITSM concepts.
It Service Manager Jobs
By NVIDIA At Santa Clara, CA, United States
Profound expertise in IT service management (ITSM).
Practical hands-on proficiency with project and task management tools, including Jira and ServiceNow.
Outstanding interpersonal capabilities, demonstrated through exceptional written and verbal communication skills.
Experience within a large, multi-functional IT environment.
ITIL Foundations v3 or v4 certification or solid understanding of ITIL & Technical Production support concepts is advantageous.
BS/MS or equivalent experience in Information Technology industry.
Community Strategist, It Service Management
By Atlassian At , San Francisco
Strong knowledge of the IT Service Management or DevOps solution areas, including Atlassian and competitor offerings
Demonstrated cross-team, project management experience including planning, scheduling, monitoring and reporting
Create experiences where members and partners are excited to participate, with an emphasis on growing and activating champions
Program manage a multi-faceted tactical approach across go-to-market teams (brand, product marketing, customer success, channel ecosystem, and more)
Experience gathering and analyzing data to understand the pros and cons of different decisions and options
Documentation and facilitation skills in leading and planning meetings, reviews, and retrospectives.
Manager Of It Operations And Service Delivery
By Forgotten Harvest At Oak Park, MI, United States
Manage the onboarding and offboarding of FH staff including identity management, building access control, workspace technology, telephony, MS O365/Teams, and SharePoint
Assist with Forgotten Harvest’s Digital Transformation and IT Strategic Plan; manage small to medium scale technology projects
Manage the building systems including security, door/gate access control, surveillance, digital signage, temperature control systems
Proven experience as an IT Generalist with hands on capability in networking, cyber, desktop, coding, MS O365/Teams
Advanced skills in workflow, Power BI, Power Automation desirable
2-4 years’ experience working with multimedia teleconference rooms, projectors and sound systems; understanding of digital signage systems
It Service Manager Specialist
By CAPCO At , New York $141,000 - $185,000 a year
Bachelor’s degree in IT management or related IT field.
Experience in ITSM Operations within Cloud and On-Prem ecosystems.
Wide-ranging knowledge of information technology topics.
ITIL certification is highly desirable.
Six Sigma or Lean IT certification are a plus.
Steer user-oriented design initiatives by conducting workshops to identify and address process gaps.
Director Of It Service Management
By Progilisys Solutions At Goshen, IN, United States
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
Extensive experience in IT Service Management leadership roles.
Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
Partnering with IT leadership to successfully transform the IT organization with best practices supporting Service Management and overall Operations Service Delivery.
Define roles and responsibilities for the department.
Mentor service and process managers on ITSM concepts.
Unit Manager - It Service Management
By American Honda Motor Co At , Marysville, 43040, Oh
Service Management to provide ITSM platform and ITSM process development and support services for several NA companies
Vendor Management of Managed Service teams supporting Service Desks and ITSM Application teams
Service Management (ITSM Program and Platform Management) Operations
Provide timely and quality Service Management delivery
5 - 10 years of Customer Support and IT Service Management ITIL Certified
Pay will be based on several variables that include, but are not limited to geographic location, work experience, education, etc.
It Service Manager Jobs
By Latitude Inc At Cecil County, MD, United States
Design, implement, and maintain IT service management processes and procedures based on ITIL best practices.
Ensure the availability, reliability, and performance of IT services through effective incident, problem, change, and configuration management.
Stay updated with the latest industry trends, technologies, and frameworks relevant to IT service management.
Contribute to the continuous improvement of IT service management processes and tools.
Develop and maintain documentation, including service catalogs, knowledge articles, and standard operating procedures (SOPs).
Collaborate with IT teams to ensure smooth service transitions, including testing, deployment, and knowledge transfer.
It Service Management Jobs
By Cognizant At , Renton, 98055, Wa

Order to Cash Order Management

Paid holidays plus Paid Time Off

Senior Engineer - It Service Management
By GEICO At , Chevy Chase, 20815, Md $82,000 - $185,000 a year
Must have 2-4 years of experience with Service Management Platform Architecture, scaling, On-prem, PaaS/SaaS management and development/workflow automation.
Develop relationships with internal stakeholders to understand our users’ visions and how the service management platform can add value.
Provide technical support for planning, designing, developing, upgrading, installing, testing, implementing, and maintaining the service management platform
Perform advanced technical development work for integration with the service management platform
Must have between 2-4 years of enterprise service management platforms. Specifically BMC Remedy/Helix.
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Manager Of Bruin Learn And Clinical It
By UCLA At , Los Angeles, Ca

The UCLA School of Law is seeking an instructional technologist with an exceptional commitment to service excellence to join the team. Under the general guidance of the Chief Information Officer and ...

Store Management - Service Manager
By Aritzia At , White Plains, 10601, Ny $35 - $38 an hour
Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
Accurately and efficiently manage transactions while preserving a world-class client experience
Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
Accurately and efficiently manage the end-to-end process of services, including auditing and organization in accordance with store set-up and systems
Support business objectives, enabling progressive career development and an incredible employee experience by managing the day-to-day performance of your team
Based on volume, location, and experience
Manager It Service Management (Remote)
By BCD Travel Corporate At , Remote
Experienced in process management and support of ITSM processes and policies
Provide Management updates regarding Major Incidents
Support IT Service Management organization in fulfilling their overall business goals
Manager IT Service Management (
Manager IT Service Management, you will
Very good human and social skills, with high engagement and motivation
Store Management - Service Manager
By Aritzia At , Bellevue, 98004, Wa $35 - $41 an hour
Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
Accurately and efficiently manage transactions while preserving a world-class client experience
Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
Accurately and efficiently manage the end-to-end process of services, including auditing and organization in accordance with store set-up and systems
Support business objectives, enabling progressive career development and an incredible employee experience by managing the day-to-day performance of your team
Based on volume, location, and experience
It Service Management Jobs
By Cognizant At , Dallas, 75254, Tx

We are looking for ITSM Management for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Must Have Skills IT ...

Senior Manager, It Service Management
By Zillow At United States
Develop and drive execution of IT Service Management roadmaps
Advocates for the adoption, business alignment, and improvement of all IT service management processes and activities based on enterprise standard methodologies
Drive and participate in incident resolution and operational process improvements, while maintaining exceptional end-user customer experience
3-5 years of technical leadership experience with a deep understanding of ITSM processes and practices
Proven experience in delivering support with an eye towards process improvement
Passion for customer service and strong engagement skills
It Service Management Analyst - Remote
By General Dynamics Information Technology At , , In $64,000 - $96,000 a year
- Monitoring and management of incident tickets, problem tickets, event management, knowledge articles, and service requests.
Experience with Problem Management root cause analysis.
Manage the Problem Management process, including:
- Ensuring adherence to Problem Management SLAs through ticket monitoring and escalation where needed.
- Conduct monthly meetings with client for the review of recent problem management activity.
- Creating and maintaining dashboards and reports within ServiceNow, that show trends for different KPI’s for various levels of Management review.
It Service Manager Jobs
By Franklin Fitch At Norwell, MA, United States

IT Service Manager | Technology Firm | Norwell | $85,000 - $95,000

Key requirements for the role:

Are you looking for an exciting opportunity to lead a team of IT Service Management professionals? We are seeking an experienced Manager of IT Service Management to join our team and help us deliver world-class IT services to our customers. You will be responsible for managing the day-to-day operations of the IT Service Management team, ensuring that all services are delivered on time and to the highest standards. If you have a passion for IT and a drive to deliver exceptional customer service, then this is the job for you!

Overview:

The Manager of IT Service Management is responsible for leading the IT Service Management team and ensuring the successful delivery of IT services to the organization. This includes developing and implementing service management strategies, processes, and procedures, as well as managing the team and providing technical guidance.

Detailed Job Description:

The Manager of IT Service Management is responsible for leading the IT Service Management team and ensuring the successful delivery of IT services to the organization. This includes developing and implementing service management strategies, processes, and procedures, as well as managing the team and providing technical guidance. The Manager of IT Service Management will also be responsible for monitoring and reporting on service performance, managing service level agreements, and ensuring compliance with IT service management standards.

What is Manager of IT Service Management Job Skills Required?

• Knowledge of IT service management principles and best practices
• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
• Knowledge of ITIL, ISO 20000, and other service management frameworks

What is Manager of IT Service Management Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service management
• ITIL Foundation certification
• Experience with service management tools and processes

What is Manager of IT Service Management Job Knowledge?

• Knowledge of IT service management principles and best practices
• Knowledge of ITIL, ISO 20000, and other service management frameworks
• Knowledge of service management tools and processes

What is Manager of IT Service Management Job Experience?

• 5+ years of experience in IT service management
• Experience leading and managing IT service management teams
• Experience developing and implementing service management strategies, processes, and procedures

What is Manager of IT Service Management Job Responsibilities?

• Lead the IT Service Management team and ensure the successful delivery of IT services to the organization
• Develop and implement service management strategies, processes, and procedures
• Monitor and report on service performance
• Manage service level agreements
• Ensure compliance with IT service management standards
• Provide technical guidance and support to the team
• Manage and motivate team members