It Manager Jobs

Who We Are

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we're looking for people like you to join our team!
Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer — with benefits to match!

We are currently only open to hiring in CA, NY, TX, OR, WA, GA, PA, FL, NV & TN, but we welcome top applicants nationwide as we expand our operating boundaries.

Role Overview:

The IT Manager will be responsible for playing the primary lead in proactively coordinating and planning our company's technology strategy in corporate software, infrastructure, equipment, and IT security. The role is 50% day-to-day support and 50% strategic initiatives. The IT Manager will focus on desktop support, SaaS Platforms, application support, and application deployment. The role will interface internally with all EZ Texting staff and externally with consultants and vendors who support our technology. The right candidate will be passionate about building a world-class IT organization, driving operational efficiencies through automation, and being a strong IT technology partner across our teams at EZ Texting.

• Advocate and adopt the correct remote first tooling needed to support a disparate and remote workforce
• Develop and implement corporate IT governance policies and standard operating procedures
• Maintain production-level up time for virtual infrastructure and critical-path platforms.
• Oversee all corporate technology operations across our remote first employee base and define our long-term corporate IT vision to optimize employee productivity with proactive IT monitoring and infrastructure updates as needed
• Lead and manage our IT team, including directly supervising employees, hiring, and fostering a strong customer service mindset
• Gather metrics to identify trends that help create business case justifications and cost/benefit analyses for IT spending and initiatives.
• Maintain backup and Disaster recovery plans for all IT infrastructure, including systems and data, monitoring, and ensure a high level of IT security and data integrity.
• Develop training materials and train end users as needed
• 2+ years experience managing vendors and costs.
• Continually iterating and looking for ways to optimize existing processes and opportunities for automation across the company

Requirements:

• Experience with Office 365 Administration and Microsoft Remote Desktop.
• 5+ years experience with IT-related Information Security.
• Competency in verbal and written communication skills.
• 5+ years project management experience
• 2+ years experience with Google Workspace Administration.
• Experience with automating, implementing, and supporting Cloud and ITSM tools such as Jira, Confluence, Salesforce, Zapier, Okta, Google Workspace.
• 5+ years of experience with increasing responsibilities in managing and supporting a multi-office or remote first IT organization.
• 5+ years experience with Windows 10, Mac OS, and Linux (nice-to-have).
• Champion of IT industry best practices with an in-depth understanding of current and emerging technologies and their impact on enterprise IT organizations.
• Excellent people skills to interact with staff, colleagues, cross-functional teams, and third parties.
• 5+ years experience with MDM (Mobile Device Management).
• Requires traveling to Pasedna about 20% of the time.
• 5+ years experience with Backup Technologies and Disaster Recovery.
• Prior work experience at a technology-oriented or SaaS company.
• Meticulous attention to detail.

What We Offer

Compensation:

The starting cash compensation range for this role is $110,000 - $150,000 inclusive of Base Salary + Variable Target, vs base salary only. This position is also eligible for equity & benefits. More information will be shared regarding your specific location during the hiring process.

Our compensation market ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum cash compensation target for new hire compensation for this position based in the US. Exact individual pay is determined by actual location, skills, capabilities and experience in addition to our benchmarking factors.

Benefits & Perks:

EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision! Learn more about our robust benefit inclusions below:

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard toAge, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.