Manager, Lab Quality Jobs

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Day - 08 Hour (United States of America)

Summary
Diversity & Inclusion: Cultivating a workplace in which diversity is celebrated and all people are included, respected valued and appreciated as the most valuable asset of Stanford Health Care. Employee Resource Groups (ERGs) launched to be cultural catalysts, innovation hubs, leadership development and talent communities that contribute breakthrough results and advance a culture of inclusion and belonging for all. All groups are inclusive and everyone is invited to join and become an active member. For more information, please click on the following link: https://careers.stanfordhealthcare.org/us/en/diversityandinclusion
Stanford Health Care’s Professional Practice Model: The SHC Professional Practice Model (PPM) illustrates how nurses support the organization's mission, vision, and national professional standards of nursing practice. Symbolizing our patient-centered beliefs and values, the PPM exemplifies nurse autonomy over clinical practice and the practice environment, depicting effective communication between interprofessionals to result in high-quality patient care.

This is a Stanford Health Care job.
A Brief Overview
The Manager of Labs Quality is responsible for the management, coordination and implementation of quality assurance, education, patient, client and physician satisfaction, and regulatory compliance for all laboratory sites. Quality assurance responsibilities include management of proficiency testing, review and compilation of incident report and complaint data, creation and coordination of ongoing QA activities in order to satisfy regulatory agency requirements. This position is responsible for staff education at all sites either managing directly, or through assigned staff, development and coordination of quality assurance, satisfaction, training programs, and quality control.
Locations
Stanford Health Care
What you will do

• Collaborates with the laboratory management team and Medical Directors to integrate and consolidate laboratory services between SHC and LPCH in order to maintain or improve quality and reduce expense. Communicates new programs, operational changes, strategic plans and issues related to pediatric services to faculty, administration and staff. Acts as a liaison, represents and communicates pediatric laboratory services needs to Medical Directors and faculty and administration, hospital departments, physicians and outside clients and vendors as required.
• Resolves internal and external customer services issues. Collaborates with other laboratory managers to develop, implement and monitor changes to policies, procedures and programs required to meet the needs of inpatient, outpatient and outreach pediatric and adult services.
• Communicates this information to laboratory management team in order to support the development of strategic plans in order to improve service related to pediatric services.
• Collects and collates data and implements changes to resolve problems. Provides support for the creation of QA report for regulatory agencies. Prepares annual quality assurance report and submits for review. In collaboration with the CLS Education Coordinator, coordinates curriculum, schedules, training, testing and evaluation of Medical Technologist trainees. In collaboration with management team members and supervisors, schedules time and dates for training, arranges for speakers and keeps records of such sessions. In general, maintains the training program in compliance with all regulatory agency requirements.
• Serves as a point of contact, collaborates with, acts as a liaison to and communicates on a routine basis with physicians, clients, faculty, hospital staff, and hospital management to identify technical and operational customer requirements, service issues and opportunities for improving service.
• In collaboration with Medical Directors and Laboratory Management, chooses ongoing QA indicators and criteria for monitoring service from SHC, LPCH and outreach. Generates reports to track performance and quality improvement. Assists Directors, Managers and Medical Directors in developing section QA plans.
• Manages proficiency testing by overseeing selection and purchase proficiency testing materials, tracking and documenting results and, if required insuring that appropriate corrective action is implemented for discrepant results.
• Oversees the investigation of laboratory related incident reports and notifications, in doing so, recommends corrective action and resolution of problems, drafts letters as assigned, condenses and summarizes data, and presents data for review and signatures.
• Ensures training, for compliance with all life-safety, quality and risk management procedures/policies/standards for the various institutions and in doing so becomes responsible for identifying, reporting, and correcting any potentially harmful conditions and/or behaviors.
• Coordinates in-service education sessions for the laboratory technologists other laboratory staff. In collaboration with other management team members and supervisors, schedules time and dates for sessions, suggests topics, arranges for speakers and keeps records of such sessions. Maintains the laboratory's California CEU accreditation.

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to communicate effectively, both orally and in writing
• Knowledge of computer systems and software used in functional area
• Ability to solve problems and identify solutions
• Knowledge of Quality methodologies, measurement systems, and Standard Operating Procedures
• Ability to foster effective working relationships and build consensus
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Knowledge and understanding of the processes, methods and operations in functional area(s) of responsibility
• Ability to analyze data, draw conclusions and interpret results
• Ability to plan, organize, develop tactical plans and set priorities

Licenses and Certifications

• CLS

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Coordinate for Me: Own the complexity of my care through coordination
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $68.38 - $90.62 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.