Hr Experience & Operations Strategy Manager

The HR Experience & Ops Strategy Manager will support prioritization of work across the Chewy HR Experience & Operations Team. This role sits at the intersection of strategy, portfolio management, and delivery, with broad exposure across the HR function. In this role, you will be responsible for supporting the operationalization of processes and tools which will drive strategic alignment and improve resource management to optimize the HR Experience & Operations Project and Initiatives Portfolio.

This role supports the intake, prioritization, and communication of work across the HR Experience and Operations Portfolio and is responsible for helping to develop and operationalize the deliverables strategy owned by the AD, HR Experience & Operations Strategy.

Core Responsibilities Include

• Conduct relevant analysis and perform research on tools and initiatives related to HR Experience & Operations workstreams.
• Support the intake mechanism and prioritization of work that funnels into the HR Experience & Operations org and each associated vertical (e.g., Experience, Operations, HR Shared Services, etc.)
• Create relevant reports and summaries for the overall HR Portfolio status throughout the fiscal year with visibility to successes and risks.
• Assist with creation of whitepapers, PRFAQs, communications, and other key documents that tie to overall HR Experience & Operations strategy.
• Assist with creation of LT meeting agendas and report outs, all hands decks, and key initiative whitepapers.
• Track the delivery of key OP1 initiatives. Create summaries and templates to communicate the team’s output and progress to share with internal stakeholders. Identify and escalate issues as appropriate to AD, HR Experience and Operations Strategy.
• Support the operationalization of the input mechanism across the entire HR Experience & Operations organization.
• Assist with conducting activity studies / team effectiveness studies and provide data summaries for organizational design decisions.
• Provide support for reporting mechanisms for the HR Experience & Operations org (quarterly reviews, HR MBR inputs).
• Support the HR Experience & Operations organization to deliver results.
• Assess and score key activities, initiatives, and projects that are part of the HR Portfolio maturity model. Research and track related work streams to feed maturity model.
• Help to maintain integrated HR Portfolio and priorities roadmap.

What You’ll Need

• Program Management Certification(s) preferred
• Minimum of 5+ years of corporate experience in HR, Project/Portfolio Management, Analytics, or related area (program management experience preferred)
• Bachelor’s Degree Preferred or applicable experience
• Exceptional customer service focus (internal and external)
• Strong oral and written communication skills
• Ability to maintain confidentiality in handling sensitive information
• Ability to multi-task in a fast-paced environment with changing priorities
• Accurate and detail-oriented with excellent problem-solving skills
• Self-motivated, positive attitude, flexible outlook, and strong ethical values
• Proficient with Project Tracking tools such as Smartsheet/Jira

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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