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Company | Natera |
Address | San Carlos, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Biotechnology Research,Pharmaceutical Manufacturing |
Expires | 2023-09-28 |
Posted at | 8 months ago |
- Schedule and attend intra-department, inter departments, vendors & partners meeting to discuss and evaluate metrics, operational activities, and bottlenecks regarding KPI’s and related performance
- Monitor and trend courier/vendor performance and provide feedback and solutions for improvement
- Efficiently and effectively track inbound samples and outbound shipments including proactive troubleshooting and intervention
- Familiarity with standard concepts, practices, and procedures related to logistics
- Preparing and maintain operations documents and reports
- Assist in managing data and analytical reporting requirement when needed.
- Coordinate, monitor and troubleshoot pickup requests with FedEx, DHL, or Courier for Customer or internal Sales
- Managing internal and external stake holder relations.
- Primary point of contact for all logistics related issues for internal and external customers
- Manage and maintain department payroll and timecard
- Collects and trends departmental data and develops proactive actions for related improvement
- Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for company operations.
- Demonstrate continuous effort to improve day to day logistics, streamline workflows and work diligently to provide quality support and build strong vendor relations
- Provide Leadership, inspiration, mentorship, guidance, and career development to group of operations associates focused on day-to-day operations.
- Performing administrative tasks such as employee onboarding, training & development, scheduling meetings, and proper allocation of human resources, etc.
- Identify process improvement opportunities and recommend solutions
- Responsible for annual performance evaluations and discipline
- Develop and maintain training materials, tools, SOPs for smooth and efficient workflow
- Execute service strategies and programs for problem resolution
- Manage to service levels that meet customer and operational needs while achieving department goals and objectives
- Preparing and maintaining operations documents and reports
- Responsible for developing, implementing, and maintaining individual goals and performance measures
- Develops and execute business improvement projects to reduce freight cost and improve transportation functions.
- Coordinate, monitor and troubleshoot pickup requests with FedEx, DHL, or Courier for Customer or internal Sales
- Managing budgets and preparing financial reports for senior management
- Assisting with Project Management by creating assignments, tracking progress, and resolving issues.
- Identify and provide training needs related to quality, new technologies and application tools for new team member development.
- Responsible to maintain metrics, scorecard, and department relevant KPI’s
- Support outside departments, including the lab and maintenance.
- Assisting with training and knowledge transfer to new employees
- Send daily reports of transit transactions
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