Loan Officer - Plano, Tx

Responsible for assisting existing Pennymac customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer is provided inbound/outbound leads to service in accordance with Pennymac policies, procedures and lending guidelines.

This is an on-site position.

• Assist applicants through the loan application process including reviewing disclosures and loan documents
• Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable
• Recommend loan solutions to customers to improve their overall financial positon
• Advise and educate customers on home-buying or refinance processes
• Provide a “Best in Class” experience to every caller to represent the organization’s culture and values
• Identify current customer needs and provide guidance for product solutions
• Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
• Handle high volume of inbound/outbound calls to assist existing Pennymac customers as well as new customers.

• Excellent critical thinking, problem solving and sound judgment skills
• Ability to multi-task, work in a fast paced environment while navigating through different system applications and software
• Team player, works well with others and willing to assist peers
• Great sense of responsibility and organization
• Excellent interpersonal, written, and verbal communication skills
• 3+ years of origination and lending experience
• Strong attention to detail and ability to work independently

• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Comprehensive Medical, Dental, and Vision
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role