Licensing Operations Manager Jobs

About Medallion:

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over two years, we’ve launched our platform, built an all-star team, powered hundreds of great companies, and served thousands of healthcare providers across the industry. To date, Medallion has saved over 250,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About the Role:

Our Licensing Team is core to our business and is responsible for making sure licensing runs smoothly. You'll be joining a Licensing team of over 60+ people - including Coordinators, Specialists, Leads, Managers, Sr. Managers, etc.

This role reports to the Director of Licensing and base compensation for this role may land between $75,000-$110,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Responsibilities:

• Complete analyses on license files that have been in process past expected timeframes, summarize findings, and recommend actionable steps.
• Develop, update, and maintain SOPs and workflows as needed
• Help resolve client escalations as they arise and assist in preparing license updates for clients
• Stay up-to-date with changes in licensing regulations and requirements across states.
• Ensure compliance with state regulations and internal guidelines to facilitate smooth and timely licensing.
• Manage and increase the effectiveness and efficiency of employees through communication and improvements to each function and between each function
• Collaborate with the product team to integrate research documentation into Medallion.
• Communicate clear instructions and be responsive to providers and clients in a timely and professional manner
• Research eligibility requirements for all states and provider types to determine qualification criteria.
• Participate in short and long wide initiatives with the ability to project manage across various teams when needed
• Use solid critical thinking skills to analyze high-level issues and find timely solutions with long-term success
• Create client updates and participate in client calls as needed

Skills and Requirements:

• 1+ years of experience managing people
• Experience with licensing in all states
• 3+ years of full-time experience in medical licensing
• Experience building documentation such as SOPs
• Experience working at a startup is a bonus
• Experience working with a variety of provider types- MD/DO/PA, Nurses, Allied Health Providers, and Behavioral Health
• Experience developing teams and tracking team metrics