Learning & Development Partner - The Cosmopolitan

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
Primary Purpose
It is the primary responsibility of the Learning & Development Partner to perform a variety of duties to support the mission and vision of MGM Resorts by facilitating, implementing, and evaluating offerings geared at property leader development within all operational areas. Consult with property HR, Guest Experience, and operations leaders to provide leader development solutions. Ensure the mission of Diversity and Inclusion is engrained as part of MGM Resorts International training and culture while providing excellent guest service to our internal guests. All duties are to be performed in accordance with federal, state, local laws, regulations and ordinances as well as departmental and MGM Resorts policies, practices, and procedures.

• Produce, compile, and evaluate pre‐ and post‐course data for measurement of learning quality, participation, satisfaction, performance, and business impact.
• Engage in self‐directed work, create, and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision.
• Leverage a world‐class technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning.
• Manage training center operations for classroom set‐up and break down, material preparation, scheduling, inventory ordering, and resource allocation.
• Partners with HR, Guest Experience, and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting.
• Partner and consult with operational experts and corporate entities to conduct needs/root cause/gap analyses then designs and delivers appropriate learning and custom designed solutions
• Design and generate data reporting, information, and documentation in the learning management system.
• Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
• Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives.
• Manage the implementation of new hire orientations and enterprise‐wide learning initiatives.
• Recommend alternative training methods as needed.
• Resolves internal guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.  Perform other job‐related duties as assigned.
• Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc.

Minimum Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years adult learning/training/facilitation experience