Learning & Development Coordinator Jobs

Why The Role Exists:

We aim to have a leading role in the unstoppable process of replacing mechanical keys with technology. We strive to incorporate our features and benefits into people’s daily lives. The Learning and Development Coordinator plays a critical role in planning and overseeing training programs for employees and external business partners and users.

We seek to acquire a competitive advantage by responding to the changing needs of both internal and external clients by providing superior service and learning solutions that are timely, engaging, and impactful. SALTO is known for creating, building, and delivering best-in-class products, and we want to emulate it in our learning experience so learners can achieve the desired outcome with as little friction as possible. Our decentralized Area approach allows us to get closer to our customers, establish human-to-human relationships, and gain a better understanding of their needs and preferences. We value trusted feedback from our clients, which enables us to improve and develop new offerings and services that meet their evolving needs and generate results for everyone.

How is Salto North America organized?

At SALTO NA, our team is structured into two types of working groups: Areas and Core Services. Areas are geographically focused and consist of a collection of Regions, which in turn include a collection of Territories. The purpose of Areas is to exceed customer expectations by leveraging personal knowledge and understanding of our clients and partners. We empower Areas to anticipate and proactively act in the best interests of our clients, fostering local activities that are driven by insight and understanding.

Areas work in tandem with our NA Core Services Team, which serves as the foundation for their operations. The Core Services team provides resources, programs, and services to both the Areas and their clients across the United States and Canada. It encompasses consolidated administrative, HR, Learning & Development, and accounting functions, as well as Sales program management and Marketing. Additionally, the Core Services Operations team includes Logistics, Technical Services, and Product Management.

To efficiently manage our work, we employ a four-layered approach. At the base is the production layer, which is overseen by the ensuring production layer. These layers are organized by the process & systems layer, and ultimately coordinated and prioritized by the strategy & integration layer. Each layer requires specific skills and attributes, and we actively encourage cross-training and lateral movement to foster skill development. As we operate in a rapidly growing environment, we highly value versatile team members who possess a diverse range of skills.

What is a Learning and Development Coordinator:

A Learning and Development Coordinator works within our Core Services team. They are a professional responsible for the coordination and administration of a range of learning and development activities and projects according to the needs of the organization. The Learning and Development Coordinator also helps to maintain robust learning and development systems and processes that will include: corporate induction and training administration. The role holder will be the first point of contact for learning and development queries and will be responsible for all related administration, ensuring a get it right first time ethos is adopted.

The main responsibility of a Learning and Development Coordinator is to communicate with stakeholders to ensure the effectiveness of learning programs. This involves communicating with managers to identify training needs and helping to map out development plans for teams and individuals across the organization as well as external partners and users.

The Vision the Learning and Development Coordinator Must Strive to Achieve:

The Learning and Development Coordinator is an integral member of our mission to help enhance performance of employees, partners and end-users, which will help to increase engagement, and improve organizational effectiveness. The role aims to close skill gaps within the SALTO organization.

Closer to the Customer: A customer-centric perspective and the ability to collaborate, communicate professionally and clearly with customers, internal stakeholders, and external partners are vital for a Learning and Development Coordinator to be effective.The Learning and Development Coordinator serves as an initial contact to the L&D Department and should promptly resolve disputes or issues to achieve a mutually beneficial outcome.

Sustainable Growth: At SALTO, sustainable growth relies on ensuring a seamless customer experience. A successful Learning and Development Coordinator is able to assist with developing and building engaging, dynamic learning solutions that connect with learners and oversee program offerings and activities that promote employee growth and expand knowledge of SALTO products and services.

Fostering a Culture of Learning & Development: We aim to create a more engaged and motivated team that is better equipped to meet the challenges of a constantly evolving business landscape. Skills and abilities can be developed through hard work, dedication, and perseverance. We aspire to create a learning culture where employees are willing to take risks, learn from their mistakes, and strive for personal and professional growth.

Building the Brand: The Learning and Development Coordinator makes their mark through human to human (H2H) relationships and by honoring our clients, partners, and each other in every interaction through respect, understanding and encouragement to be our best. We thrive by consistently delivering levels of service that match the excellence of our products and exceed others expectations.

Cultural Expectations of a Learning and Development Coordinator:

An effective Learning and Development Coordinator at SALTO should demonstrate a commitment to ethical behavior and possess the ability to successfully work with others with diverse experiences and backgrounds. Cultural expectations shape the values and behaviors of our organization, and we prioritize values such as self-criticism, transparency, honesty, a desire to excel, ambition, closeness to the customer, collaboration, and passion. These values encourage us to be accountable for our actions, seek continuous improvement, and strive for excellence in all areas of our work. At SALTO, we emphasize the importance of respecting our clients, partners, and each other in every interaction and fostering a culture of learning & development through collaboration and transparency to achieve our goals.

As a SALTO employee, effective communication skills are critical to your success. Here are some expectations around communication that you should strive to meet:

• Clear and Effective Communication: You are expected to communicate clearly and effectively, whether it's through written or verbal communication. This means being concise, avoiding jargon, and adapting your communication style to the needs of your audience.
• Active Listening: You are expected to be an active listener. This means being fully present during conversations, asking clarifying questions, and showing empathy and understanding towards others.
• Conflict Resolution: You should be skilled in resolving conflicts with customers as well as within our team. This means being able to identify the underlying issues, actively listening to all parties involved, and working collaboratively to find a solution that satisfies all parties.
• Truthfulness and Value Compliance: You are expected to adhere to ethical principles. This means being honest, fair and doing the right thing all the time, even when no one is watching.
• Information Sharing: You are expected to be transparent and share information effectively across the organization. This includes keeping team members informed about changes in the organization, sharing updates on progress, and communicating expectations around projects and tasks.
• Providing and Receiving Feedback: You are expected to provide constructive feedback to your team and colleagues regularly. You should also be open to receiving feedback from others, as this will help you to improve your skills.

Responsibility Snapshot of a Learning and Development Coordinator:

Some of the typical duties of a Learning and Development Coordinator may include:

• Maintains registration for Instructor-led workshops and online training sessions.
• Facilitates client kickoff meetings to understand and exceed client expectations.
• Coordinates and executes high-impact training programs that utilize the appropriate training modalities.
• Conducts Training Needs Analysis to identify training opportunities.
• Maintains registration/attendance records of learners in order to prepare reports and/ or case studies on training programs effectiveness.
• Manages SALTOs Learning Management System (LMS) - data input and reporting - handling queries.
• Performs related duties as required.
• Establishes and maintains collaborative professional relationships with departmental personnel, including management, in order to plan training sessions.

Success Factors the Learning and Development Coordinator will be held accountable to:

This role is held accountable for the following key results related to empowering employees’ and partners’ growth and developing knowledge, skills, and capabilities to drive better business performance.

• Respond to 100% LMS cases within 2 business days.
• Initiate one course improvement each week.
• Ensuring 90% participation rate for in-person workshops.

Recurring Commitments:

Some of the recurring responsibilities of a Learning and Development Coordinator include but are not limited to:

• Domestic and International Travel: Periodic travel between Salto offices throughout North America to foster employee engagement and connection as well as to identify areas for process improvement.
• Learning & Development: Monthly completion of assigned TalentLMS courses to include passing grade on completion examinations.
• Monthly Review of Courses and Course Evaluations: Examine online and instructor-led courses, as well as course evaluations, to determine the strengths and limitations of courses and instruction.
• Periodic Facilitation of Professional Development Sessions: Plan and facilitate professional development sessions such as train the trainer initiatives, soft skills training, mentoring sessions, etc.
• Weekly administration of In-person Partner Training: Serve as the point of contact for learners and trainers for SALTO’s weekly in-person Partner workshops.
• Supervisor 1-2-1 Meetings: Participate in one-on-one meetings to receive and give feedback, review and set goals, discuss career development and problem solve. Meetings are held at the necessary cadence based on individual and company needs as determined between you and your supervisor.
• Departmental Meetings: biweekly departmental meeting participation to review results and align best practices as facilitated by your supervisor.
• Office Participation: Comply with office attendance requirements as outlined by your supervisor in support of SALTO’s growth and development efforts and strategy.
• Monthly Company Town Halls: The Salto NA Team comes together monthly to discuss and review current topics to include YTD and period financial performance, trends and initiatives across multiple departments and industry segments. We celebrate wins, spotlight individual acts and openly discuss challenges.
• Daily LMS Administration: Serve as tier 1 support for LMS inquiries are timely solved, including LMS configuration, reporting analytics, certifications, integrations and user support.

SALTO Systems is a global leader in the development and manufacture of world-class hardware and software access control solutions for a variety of sectors: education, hospitality, retail, healthcare, residential, etc. SALTO revolutionized access control with the first stand-alone, battery-powered electronic lock; the SALTO Virtual Network (SVN) data-on-card technology; and the first wireless access control system that combined a stand-alone locking device with online, real-time capabilities – without wires or mechanical keys. SALTO is used in over 40,000 installations with 40 million daily users and has offices in 32 countries with a partner network that extends to every region of the globe.

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