Leadership Development Jobs

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Salary

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Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!

What is our Leadership Development Program?

The Car Care Leadership Development program is designed to provide future leaders the foundation and guidance to operate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and comprehended.

What can you expect from this program?

Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager or Service Advisor:

• Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
• Actively looks for member/customer needs across all business lines; introduces members to other departments
• Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
• Document performance issues in accordance with company policies and procedures
• Monitor and maintain company inventory standards
• Champions safety and ensures Car Care branch is within compliance of established safety guidelines
• Lead employees to meet expectations of productivity, quality, and customer service standards
• Overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
• Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs
• Optimize staff performance by providing continuous training, coaching, feedback and recognition
• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
• Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers
• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

• Shorter workdays than competitors (we close at 6pm)
• Free AAA membership
• Additional 401K match of 50% up to 6% contribution
• Closed Sundays
• Annual incentive opportunity
• Up to 3 weeks of vacation in your first year
• Closed major holidays
• Automatic 4% 401K employer contribution
• Free uniforms and shoes
• In addition to an annual base salary, Leadership Development Program employees are also eligible for:
• We offer profit sharing, and 401k with matching contributions.
• We are committed to work-life balance
• Saturday, hours are 8am to 4pm
• Monday – Friday, hours are 7:30am-6pm
• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
• Excellent medical, dental, vision and prescription
• Certification bonus opportunity
• 11 paid holidays
• Hourly pay range starts at $20.00 (starting rate based on experience)

We are looking for candidates who:

Required Qualifications:

• Have a High School diploma, GED or Technical school certification
• Possess a valid driver’s license
• 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

• Manages effective teams and partnerships
• Keenness and quickness in understanding business risks and opportunities
• Learn processes and procedures, enhance abilities to allow for future placement into Service Advisor, Assistant Facility Manager or Facility Manager positions based on position availability and current team member ability.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
• Demonstrates a results focused bias for action
• Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
• Analyzes financial information to evaluate strategic opportunities and options
• Works well with individuals and groups to achieve common goals
• Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind

Preferred Qualifications:

• Bachelor’s degree

Work Environment

• May experience loud noises and odors intermittently in the shop environment.
• This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.
• Must have own tools appropriate for their skill level for use in the center.
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.