Lead, Member Management, Credit Card

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Who we are:
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Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi’s Card business aims to offer competitive and differentiated credit cards to existing members and to consumers in the open market. We are looking for a Lead, Member Management who will be responsible for the management of our customer lifecycle for SoFi’s fast growing Credit Card business.
What you’ll do:

• Drive customer engagement strategies including early stage engagement, balance transfers, spend programs, and retention
• Work closely with product design and engineering to develop new functionalities, improve member servicing journeys on the app and web
• Working with cross-functional partners, own existing product experience and benefits. Own NPS score and experience improvements.
• Own cardholder on-boarding, engagement and value management across the full credit card member lifecycle
• Manage existing cardholder portfolio covering spend engagement, balance stimulation, and good payment behaviors
• Work closely with risk partners to best manage credit behavior and limit credit losses. Work in partnership with Operations to manage cost-to-serve

What you’ll need:

• Well developed problem solving and analytical skills
• People centric leader with proven experience managing direct reports
• Strong communication skills
• Credit Card customer management experience
• Quantitative undergraduate degree
• 10+ years experience preferred
• Sound understanding of credit card economics and credit risk dynamics
• Proficiency in SQL/Python

Nice to have:

• Prior P&L management experience

Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.