Juvenile Case Worker Manager

Are you looking for career opportunities that provides top-notch benefits including paid vacation and sick leave, outstanding health and dental insurance, a free health clinic for you and your dependents, a generous retirement plan, and much more? Then bring your talents and leadership to Travis County!

Juvenile Case Work Manager manages the personnel and tasks of assigned work unit. Manages the compliance with applicable State and Federal laws and guidelines, and departmental policies and procedures. Conducts research, plans programs, policies and procedures, goals and objectives of the unit. May manage an assigned caseload and may provide direct supervision of youth in secure facilities. May be assigned oversight of the facility and administrative functions in the absence of the Division Manager.

Distinguishing Characteristics
This is a job classification within the Management job family. Incumbents in this classification oversees and manages the daily operations of employees assigned to supervise and monitor progress of clients within the juvenile justice system. Provides assistance to staff and makes recommendations on the more complex client issues. May require work in secure facilities. This classification may require a flexible work schedule in order to meet the needs of the department.

• Provides oversight and guidance to staff and makes recommendations on the more complex client issues.
• Provides direct supervision of all clients’ daily activities when working in secure facilities, including maintaining accountability of all clients and equipment and ensuring that the environment is safe, clean and secure; ensures that clients are aware of and understand their responsibilities and appropriate behavior. Implements corrective discipline plans and programs, as required; facilitates cognitive skill groups and relaxation training for clients; provides individual and crisis intervention counseling, as required; documents clients’ behavior and enters into department computer information system; monitors security and fire alarm systems, including closed circuit monitors; maintains communication with facility posts; maintains communication with other staff to ensure continuity of care; physically restrains aggressive clients using approved protocols, as required; may assist in investigating incidents involving clients.
• May manage an assigned caseload. Conducts case reviews and audits, and develops, implements and reviews case management systems. Maintains case files and computer records on each case.
• Represents the department in coordinating activities with other departments, various law enforcement agencies, governmental and other agencies.
• Assists with the coordination of division functions with other divisions.
• Performs other job-related duties as assigned.
• May perform administrative division tasks, staff meetings and chair staff committees. May be assigned oversight of the facility and administrative functions in the absence of the Division Manager.
• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.
• Conducts research, plans programs, policies and procedures, goals and objectives of the unit. Develops, implements and evaluates programs to address specialized needs and provides clinical program oversight.
• Evaluates, recommends and initiates change in office policies and procedures. Prepares reports. Assists in analyzing operations. Assists in budget preparation.
• Prepares reports, compiles statistics and monitors the unit’s workload to ensure that quality services are being provided.
• May coordinate client’s transportation needs according to policy and procedures.
• Investigates and processes complaints from clients and their families, citizens, public and private agencies, attorneys, judges and others. Resolves problems.
• Manages the daily operations of employees assigned to supervise and monitor progress of clients within the juvenile justice system. Interviews, hires, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Disciplines and terminates employees, as required.

Education and Experience:

Bachelor’s degree in one of the Social or Behavioral Sciences, Social Work, Sociology, Psychology, Counseling, Education, Criminal Justice or a directly related field AND four (4) years of increasingly responsible experience in social services, community corrections, or juvenile agency, including one (1) year mid- to senior level supervisory or management experience;

OR,

Bachelor’s degree in one of the Social or Behavioral Sciences, Social Work, Sociology, Psychology, Counseling, Education, Criminal Justice or a directly related field AND four (4) years of increasingly responsible experience in social services, community corrections, or juvenile agency, including at least one (1) year in lead, supervisory or management experience;

OR,

Master’s degree in one of the Social or Behavioral Sciences, Social Work, Sociology, Psychology, Counseling, Education, Criminal Justice or a directly related field.

Knowledge of:

• Standard practices in area of assignment.
• Policies, practices, procedures and legal terminology related to court system.
• Conciliation and mediation concepts.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.
• Family law and the District Court system.
• Management and supervisory principles, practices and techniques.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Supervising others.
• Public speaking and content delivery.
• Problem-solving and decision-making.
• Developing general and specific programs to reach certain segments of the public.
• Both verbal and written communication.
• Negotiating, interviewing and investigating practices and techniques.

Ability to:

• Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive.
• Perform in a stressful environment while maintaining a professional manner.
• Research and maintain legal concepts.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, attorneys, children, judges and the general public.
• Train and supervise office personnel.
• Accurately assess the present and future needs of a child, to present that child's case and advocate their best interests in court as well as out of court for as long as the case is in the court system.
• Evaluate psychological and other professional reports.
• Plan, assign, motivate, and coordinate work of support staff to achieve specific service objectives.
• Independently prepare correspondence and memorandums and other materials.
• Manage time well, perform multiple tasks and organize diverse activities.
• Research, compile, analyze, interpret and prepare a variety of fiscal, statistical and administrative reports.

Physical requirements include the ability to lift/carry up to 50-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Requires exposure to hostile behavior from clients. May be subject to contact with noise, vibration, fumes, foul odor, dirt, dust, mist, gases and poor ventilation. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to stressful environment and client and customer contact for extended periods of time.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.