Service Link Worker-Case Mgmt

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

JOB SUMMARY: The Service Linkage Worker provides services within a broad range of focus areas to assist patients in accessing and adhering to care. Services provided may include HIV testing and counseling, patient assessments, assisting to reduce access and adherence barriers, follow-up to ensure referrals are completed, patient navigation assistance, and coordination with case managers and other clinic staff.

MINIMUM QUALIFICATIONS:

Education/Specialized Training/Licensure: Bachelor's degree from an accredited college or university with a major in social or behavior sciences. Documented paid work experience in providing client services to Persons Living with HIV/AIDS (PLWHA) may be substituted for the bachelor's degree requirement on a 1:1 basis (1 year of documented paid experience may be substituted for 1 year of college).

Work Experience (Years and Area): A minimum of 1 year paid work experience with PLWHA

Equipment Operated: Computer and general office equipment.

SPECIAL REQUIREMENTS:

Communication Skills: Above Average Verbal (Heavy Public Contract), Writing /Composing: Correspondence, Reports

Other Skills: Analytical, P.C., MS Word

Work Schedule: Flexible

Other Requirements: Completion of Texas Department of Health, HIV Case Management 101 within first 90 days of employment (incumbent case managers must successfully complete the program no later than May 31, 2012.