Case Manager Supervisor Jobs

The Department of Mental Health (DMH) is seeking an organized and dynamic individual for the position of Human Services Coordinator II to join our Metro Boston Child, Youth, and Family team. The Human Service Coordinator II will provide oversight of case-managed youth in DMH community services, as well as a liaison to community providers regarding services to DMH clients.

The schedule for this position is 8:30 AM to 5:00 PM Monday-Friday with Saturday and Sunday off.

Duties and Responsibilities (these duties are a general Summary and not all inclusive):

• Facilitates transition of new cases from service authorization by completing referrals, and other necessary documentation.
• Crisis intervention-related tasks
• Participates with the CYF Leadership team in planning and development of case management practices and procedures and RFR development, as needed.
• Provides overall risk management for all authorized youth.
• Supervises case management staff ensuring DMH regulations are being followed, scheduling is approved/set, mileage reimbursement, and completion of performance appraisals (EPRS).
• Provides supervision to case managers’ caseloads and attend treatment team meetings as needed.
• Prioritizes and monitors utilization and communicates to Director and/or Assistant Director of CYF Services.
• Provides direct assistance to clients by helping them to obtain needed services to enable them to transition to and/or remain in the community.
• Consults with service providers to facilitate provision of appropriate, quality care treatment and rehabilitation.
• Facilitates a collaborative working network of providers
• Collaborates with the CSA director or designee.
• Provides education to CSA staff about DMH services, including clinical criteria and specific service authorization criteria.
• Provides oversight and service management for non-case managed clients.
• Provides relevant information to CYF Leadership on client and programmatic issues that impact upon service delivery; identifies service gaps, strengths and limitations in local service area.

Required Qualifications:

• Knowledge of the principles and practices of interviewing
• Understanding of the principles, practices, and techniques of counseling
• Ability to work with youth who have a serious emotional disturbance
• Capacity to gather information through questioning and observing individuals and by examining records and documents
• Aptness to establish rapport with persons from different ethnic, cultural and/or economic backgrounds
• Adept at maintaining accurate records
• Knowledge of the organization and functions of the community mental health program
• Familiarity with the principles and practices of clinical and social psychology, and psychosocial rehabilitation
• Ability to supervise and determine supervisees’ training needs
• Ability to give oral and written instructions in a clear and precise manner
• Willingness to travel for job-related purposes
• Ability to work cooperatively and effectively with staff members, clients, and representatives of community organizations and services

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluency.
• Master’s Degree in Social Work or Mental Health Counseling. Licensure preferred.
• Strong and effective interpersonal skills, including the ability to listen well, relate to others, and demonstrate sensitivity and respect for individuals.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800-510-4122 Ext. #2

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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