Case Worker Jobs

Are you looking for career opportunities that provides top-notch benefits including paid vacation & sick leave, outstanding health & dental insurance, a free health clinic for you & your dependents, a generous retirement plan, and much more? Then bring your talents and leadership to Travis County!

This Caseworker position performs as a Family Support Specialist/Home Visitor for the Healthy Families Travis County program. The program serves first time parents who reside in Travis County by offering home visits (possibly virtual), and providing parenting information and education, child development screenings and information, and community resource referrals.

DISTINGUISHING CHARACTERISTICS:

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.

The Family Support Specialist/Home Visitor job duties and responsibilities include:

• Demonstrating the ability to express compassion and humility with others; and promoting the principles of diversity, equity, inclusion and belonging with all.
• Communicating and interacting positively with others.
• Speaking, writing, and reading English and Spanish fluently.
• Participating in regular and required program meetings and events.
• Assisting families in developing goals toward self-sufficiency.
• Practicing very good time management and organization skills.
• Carrying program materials and supplies up and down stairs, uneven surfaces, in and out of vehicle.
• Providing in-person home visits and some virtual visits at times that meet the families' needs during the day or evening.
• Driving their own well-maintained vehicle to and from visits and assigned work events. Mileage reimbursement is provided monthly.
• Administering Ages and Stages child development screenings and recommendations.
• Maintaining accurate documentation in program database.
• Maintaining a regular schedule, available to communicate with supervisor at any time during work hours.
• Complete all required trainings by Healthy Families America/Prevent Child Abuse America, Healthy Families Travis County, and Travis County.
• Utilizing the Growing Great Kids parenting education curriculum to direct and guide each visit.
• Providing community resource referrals to assist and support families’ needs.
• Performs other job-related duties as assigned.

Education and Experience:
Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
Preferred Qualifications:

• Strong familiarity with community resources.
• 2+ years working with children 3 and under.
• Experience with MS Office, data base systems, Internet, email, and texting.
• Prior experience working 1:1 with individuals and families in crisis.
• 2+ years' experience working with diverse families; must be non-judgmental and feel comfortable working in the families' homes.
• Experience and knowledge of conducting in-home and virtual visits.
• Speak, read, and write in English and Spanish

• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Policies, practices, procedures and terminology of assigned function.
• Federal, State and Local program laws and requirements.
• Local community resources and social services.
• Modern office practices, procedures and methods.
• Child development milestones.
• Infant and toddler development.
• Local social services, organizations and programs and the resources available.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

• Operating a variety of modern office equipment, including a computer.
• Working with diverse populations, including people of color, and other marginalized people.
• Problem-solving and decision-making.
• Referring clients to appropriate social services organizations and programs.
• Both verbal and written communication.
• Math computation.
• Providing assistance to clients.
• Interviewing techniques.

• Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources.
• Deal effectively with persons experiencing crises and economic stress.
• Prepare accurate and complete records and reports.
• Communicate effectively.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.
• Work effectively and courteously under high-pressure circumstances.
• Manage time well and meet timelines.

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Work Hours: 8 AM - 5 PM; Monday through Friday. Schedule has potential to be flexible/hybrid - working in the office, in the field, and/or teleworking from home. May work some nights and weekends.
Location: 5325 Airport Blvd. Austin, Texas 78751
Department: Health & Human Services
Criminal Background Check, Education, and Employment History Check Required.