It Tech Ii Jobs

PRIMARY PURPOSE OF JOB
Assists with various tasks within and related to the IT department.

• Gain feedback from customers about computer usage;
• Install computer peripherals for users;
• Run reports to determine malfunctions that continue to occur, and;
• Assists with various other job duties as assigned.
• Run diagnostic programs to resolve problems;
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Follow up with customers to ensure issue has been resolved;

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills;
• Strong attention to detail
• Strong problem-solving skills;
• Ability to work a flexible schedule; and,

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• Prior IT-Related experience.
• High school diploma or general education degree (GED); and,

CORE COMPETENCIES

Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.

Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Continuous Learning Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Engagement Readiness Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goods.

Initiating Action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.