It Specialist Jobs

We are offering a part-time (up to 30 hours per week) contract-to-hire IT Support Technician role to work with team members across our organization, assisting with the technology they interact with every day. In this role, you will support FMX employees with their laptops and the foundational technology that enables their work. You will set up laptops for new employees being onboarded, help to troubleshoot issues that may arise with the PCs, and collaborate with teammates to inform standards and best practices for IT support.

Note: This is a contract-to-hire position which will last until the end of 2023. At that time there will be the option of being converted to a full time salaried position with benefits.

Responsibilities:

• Password resets
• Software management (installation, updates, Windows updates)
• Setup for new hires including joining employees to Microsoft Active Directory
• Building, maintaining, and deploying custom computer images
• Troubleshooting general PC issues
• Respond to Microsoft Defender for Endpoint security alerts
• Employee laptop setup and maintenance
• VPN setup and support

Requirements

• Strongly preferred:
• Knowledge of the Google Workspace suite
• Resourcefulness in finding answers to questions and learning from others
• Strong communication and collaboration skills
• Nice to have:
• Microsoft Active Directory experience
• A match with our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.
• Familiarity with Windows OS and PCs
• Familiarity with Azure VPN client
• Eagerness to learn
• Experience diagnosing and resolving issues being experienced by end users
• Some familiarity with Macs is a plus as we have a few team members on Apple technology, but this is not our primary domain

The hiring process for this role:

• Offer letter and onboarding: Once an offer is accepted, we’ll have you start as soon as possible! Let us know your availability and we’ll get you set up as quickly as it works for you!
• Wrap up and chance for final questions
• Quick chat with our internal recruiter. A quick conversation to review your most recent work experiences, and ensure that you understand the expectations for this role. Also a great time for you to ask any outstanding questions you may have about FMX, our culture, or the position.
• An introduction from the attendees - who we are and how you'll interact with us on a day to day basis and an introduction to how we work at FMX
• Reach out and let’s start the conversation! Apply directly via this posting, and we can set up a time for our first meeting.
• Technical assessment to gauge your competencies and comfort level handling our technology
• A chance for you to open with any questions you have about the role, about FMX, or anything else we can clarify for you.
• Technical and role-fit interview: A conversation with our DevOps lead and our core engineering manager. Agenda for this meeting:
• Reference checking: We’ll ask you for references that we can speak to so they can let us know how awesome you are!
• A discussion about your relevant experience as listed on your resume. We’ll ask you about the highs and lows of previous work experience, and how you got results.

Benefits

• Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• You can wear jeans and tees: Feel free to keep it casual, we do.
• Enjoy flexible working hours: Have a dentist appointment at 8:30 AM? Need to tack on an extra 15 minutes at lunch to squeeze in that workout? As long as you're getting your work done then our working hours are flexible.
• As this is a part-time hourly role for now, there will not be any full-time employee benefits included until the role is converted to full-time in 2024.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

Compensation:

• A competitive hourly rate between $15 and $30 per hour, depending on experience.

Company:

What is FMX?

FMX (the company) is a remote-first SaaS company building great software by enabling great people to do their best work through great technology and a great culture.

FMX (the product) is a computerized maintenance management system that streamlines maintenance processes for facilities leaders. Our mission is to simplify complex tasks and improve our customers' lives. Through ease of use, configurability, and world class customer support, we strive to meet the unique needs of each organization we serve.

What’s in the DNA of FMX (the company)?

At FMX, we're dedicated to providing a fulfilling and challenging work environment that values our employees' well-being and growth, both personally and professionally. As a company, we’re committed to growing sustainably, which provides job security for employees even during economic downturns.

At FMX, our core values are :

Integrity: Doing the right thing, especially when it’s hard

Excellence: Embrace productive discomfort, commitment to continuous improvement, and coachability

Teamwork: respectful communication, ask for help and give help, own your own attitude and impact

These aren’t just catchy phrases on a poster in the office. These values are at the heart of everything we do and guide our decisions, actions, and interactions with our employees, customers, and partners.

Who thrives at FMX?

At FMX, we're looking for employees who are passionate about their work, committed to continuous improvement, and embrace productive discomfort. We're seeking self-motivated individuals who can thrive in a remote work environment, and are able to communicate respectfully and constructively. We value employees who are disciplined in their processes and responsibilities, coachable, and seek out constructive criticism.

We encourage our employees to take ownership of their role and contribute their ideas towards the direction of our products and company. We believe that our employees are the key to our success, and value their input and ideas. We strive to give our employees the autonomy they need to grow and thrive in their role, while also working collaboratively to achieve our shared goals.

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.