It Support Technician Js3

Lewisville, TX

(Shift F-M Days 40 hrs. 1 hr. lunch):

Friday 6:30am-3:30pm

Saturday 6:30am-7:30pm

Sunday 6:30am-3:30pm

Monday 6:30am-7:30pm

About this opportunity!

As the tech firm that built the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, crafting the future of technology. This is a place where you're welcomed as your own flawlessly outstanding self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

We are looking for an IT Support Technician who will be responsible for providing technical assistance and support related to enterprise and production IT systems, hardware, or software. This candidate will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions in a high dynamic IT manufacturing environment in the US 5G Smart Factory in Lewisville, Texas.

What you will do

• Respond to queries either in person or over the phone
• Respond to email messages for customers seeking help
• Incident solving in time according to service list
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Install computer peripherals for users
• Follow-up and update customer status and information
• Maintenance of IT equipment and software repair (PC, Monitor, Barcode- readers, Printers, etc.)
• Train computer users
• Network and physical connectivity in a manufacturing environment
• Barcode reader configuration
• Write user instructions and internal procedures
• First response to incidents, service requests, and queries
• IT Software maintenance, installation, and configuration
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Escalation of incident if needed
• Prepare IT equipment for new deployments
• Deliver accurate information on IT products or services
• Follow up with customers to ensure issue has been resolved
• First Line support for IT hardware (incident solving)
• Shift Reporting
• Direct unresolved issues to the next level of support personnel
• Assist resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

You will bring

• Knowledgeable in managing iOS and Android devices
• Ability to diagnose and resolve basic technical issues
• Experience in a production and manufacturing environment is a plus
• Minimum 3 years of experience
• Experience as a help desk technician or other customer support role
• Excellent partnership, time-management, Client Facing and organizational skills
• Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
• Superb communication skills
• 24x7 operations working shifts

This position reports to the IT Support Manager

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || United States : Texas : Plano