It Support Jobs

• Job Type:Contract

Posted about 13 hours ago

:

• May help with light repairs or providing support for internal IT related services.
• Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
• May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
• Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.
• This role provides primary tier one telephone and remote support for user technologies.
• Ensures documentation is accurate and updated regularly.
• Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.
• May serve as backup for walk in or field support.
• Track all client interactions and document work process.
• Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
• May support students users in computer labs.
• Provide primary support to resolve issues relating to computer and printer repair.

Additional Job Details:

Responsibilities:

• Maintain and support IT infrastructure, ensuring adherence to standards and service-level objectives
• Collaborate with staff and other partners which may include service providers and vendors
• Support PCI Compliance protocols and electronic merchant accounts for programs
• Work with the Associate Director to maintain and document local IT infrastructure processes and procedures
• Other duties as assigned by Associate Director for Administration and Finance
• Abide by and follow the Client IT technical standards, policies, and Code of Conduct
• Serve as a point of contact for technology matters, troubleshoot and manage escalations to Client IT

Basic Qualifications:

• Minimum of two years post-secondary education or relevant work experience

Additional Qualifications:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively
• Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity
• Experience in Open Scholar and Adobe Creative Cloud is preferable
• The following cultural competencies are also preferred:
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
• Completion of Client IT Academy specified foundational courses (or external equivalent)
• Certificates and Licenses
• Knowledge of and commitment to concepts and issues regarding diversity, equity, inclusion, and belonging
• Excellent communication, troubleshooting, and customer service skills
• Ability to work independently as well as in a team, high level of initiative and service orientation
• BS preferred
• Familiarity with standard office applications including Microsoft Office (particularly with SharePoint, OneDrive, and Outlook), Google Suite, Zoom, and Filemaker
• Knowledge of and/or experience within a large institutional environment

Working Conditions:

• Ability to lift 50 pounds
• Maybe be occasionally required to work outside of normal business hours, and may be contacted during off hours
• A schedule with an in-person presence at our main office and some offsite hours will be determined with the individual.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.