It Infrastructure Engineer Jobs

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

The IT Infrastructure Engineer, in conjunction with the Senior Security Engineer, also maintains the security of various security software and devices, such as VPNs, intrusion detection and prevention systems, data loss prevention tools, antivirus software, etc.

Duties and Responsibilities

• Maintain a distributed storage infrastructure, including fiber channel and iSCSI NAS devices.
• Help maintain maximum availability of computing services, including file services, print services.
• Maintain Windows servers in both on-premise and cloud environments, with a goal of reducing our Windows Server footprint.
• Maintain all network and security infrastructure, including firewalls, VPN, switches.
• Maintain monitoring services, log management and aggregation services for all server and network devices.
• Excellent analytical, communication and customer service skills required.
• Work with several software development teams to maintain their services, meet compliance and availability goals, and plan for future expansion.
• Maintain and update documentation for all systems.
• Provide system administration support to a small number of servers.

• Providing client facing onsite deskside support. in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
• Ensures customer satisfaction throughout the service delivery transaction.
• Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
• Provide support for Vendor related and non-third party supported software including installation, licensing and in-depth troubleshooting.
• Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• Mobile device management experience, IOS, Android
• On-site field desktop support to customers
• General knowledge of computer hardware and software including basic knowledge of Microsoft applications,
• Provides software, hardware installation and support for desktops and laptops.
• Support lab devices which may have older operating systems and are not supported by third party vendors.
• Computer building background experience preferred. A+ certification, Specific Manufacturers certifications and/or training as required. i.e. Dell, Microsoft, COMPTIA, and Network Plus.
• Performs DT (Digital Technology) new hire onboarding activities (Login assistance, software installation etc.)
• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN. Microsoft Teams.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

• Comprehensive Medical, Dental, Vision & RX Coverage
• Paid Time Off, Volunteer Time & Holidays
• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
• Tuition Reimbursement
• Parental Leave
• 401K with Company Match

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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