Warehouse It Support Technician

Our client, a well known Health/Wellness Supplement, E-Commerce and Retail company is urgently looking to hire an IT Technician to join their team on site in Hebron, KY!

** This is a contract to hire with full benefits package on a W2! **

IT Helpdesk Technician will support, maintain, and deploy technology hardware and software with a focus on supporting Warehouse Operations technology

Required Skills & Experience

• Bachelor’s degree in Computer Information Systems or equivalent experience
• Experience working within a technology support organization
• Ability to identify and resolve computer system malfunctions and operations problems
• 3+ years of warehouse & e-commerce IT experience.
• Experience in software development an advantage.
• Proficient in Google Workspace and Microsoft Office
• Analytic skills in a warehouse operations support environment desired
• Experience with Jira and Confluence, Okta Google Workspace and MS Active Director

Responsibilities

• Provide onsite and remote technical assistance on the delivery, configuration, set up, maintenance, training, upgrade, and support of computer systems, hardware, networks, and software
• Create and maintain knowledge base articles, support processes, and standard operating procedures (SOP)
• Train and assist level I and II technicians through knowledge sharing and documentation
• Ensure all access and change requests contain supporting evidence and approvals for SOX ITGC, compliance, and audit purposes
• Applies diagnostic techniques to troubleshoot, analyze, recommend, track, escalate, and resolve technical problems within established SLAs
• Administer and assist with enterprise-wide endpoint device management software and related hardware with an emphasis on technologies supporting Warehouse Operations
• Perform proactive inspection and maintenance of warehouse technologies with routine check-ins with key stakeholders
• Participate in the after-hours “on-call” rotation schedule and other duties as assigned
• Manage and monitor incidents and service requests, determine support required, and document updates including resolution in ticketing system
• Support and adhere to identity, access, and device management policies and procedures
• Ensure all IT requests have timely ticket submissions and updates or submit on behalf to record work performed