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Company | Motion Recruitment |
Address | Cincinnati Metropolitan Area, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Manufacturing,Wellness and Fitness Services,Warehousing and Storage |
Expires | 2023-10-21 |
Posted at | 10 months ago |
Our client, a well known Health/Wellness Supplement, E-Commerce and Retail company is urgently looking to hire an IT Technician to join their team on site in Hebron, KY!
** This is a contract to hire with full benefits package on a W2! **
IT Helpdesk Technician will support, maintain, and deploy technology hardware and software with a focus on supporting Warehouse Operations technology
Required Skills & Experience
- Experience with Jira and Confluence, Okta Google Workspace and MS Active Director
- Experience working within a technology support organization
- Proficient in Google Workspace and Microsoft Office
- Ability to identify and resolve computer system malfunctions and operations problems
- Experience in software development an advantage.
- Bachelor’s degree in Computer Information Systems or equivalent experience
- 3+ years of experience
Responsibilities
- Applies diagnostic techniques to troubleshoot, analyze, recommend, track, escalate, and resolve technical problems within established SLAs
- Create and maintain knowledge base articles, support processes, and standard operating procedures (SOP)
- Manage and monitor incidents and service requests, determine support required, and document updates including resolution in ticketing system
- Support and adhere to identity, access, and device management policies and procedures
- Participate in the after-hours “on-call” rotation schedule and other duties as assigned
- Provide onsite and remote technical assistance on the delivery, configuration, set up, maintenance, training, upgrade, and support of computer systems, hardware, networks, and software
- Ensure all access and change requests contain supporting evidence and approvals for SOX ITGC, compliance, and audit purposes
- Ensure all IT requests have timely ticket submissions and updates or submit on behalf to record work performed
- Perform proactive inspection and maintenance of warehouse technologies with routine check-ins with key stakeholders
- Train and assist level I and II technicians through knowledge sharing and documentation
- Administer and assist with enterprise-wide endpoint device management software and related hardware with an emphasis on technologies supporting Warehouse Operations
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