It Support Analyst Jobs

• Identify recurring issues by reviewing ticket history in an effort to provide long term resolution of issues.
• Maintain and develop Knowledge Management information to continually increase the number of incidents or service requests that can be handled at Level 1
• Collaborates with other IT teams to identify ways to increase support response time and end user satisfaction.
• Provide excellent customer service by troubleshooting, effective communication and first time resolution while using Red Robin’s ticketing system
• Ensures compliance with all IT controls and interpretations of the IT Information Security Director including, but not limited to SOX, PCI and HIPAA
• Coordinate onsite technician visits at the restaurants that require onsite technical expertise to resolve issues

Qualifications:

• Degree in Computer Science or related field preferred
• Experience in IT Support role preferred
• Excellent customer service skills required
• Planning, coordination and follow-up skills, as well as the ability to work collaboratively in a team environment required
• Background in food & beverage industry preferred
• Excellent written and verbal communication required
• Technical knowledge of Aloha POS hardware and software, Windows operating systems, VMWare, iOS, Cisco routers/switches preferred
• Experience supporting business facing applications preferred
• Analytical thinking and problem solving skills required
• Technical knowledge of laptops, tablets, and mobile devices required.

Benefits:

• Health, vision, dental, life insurance plans, and discounts
• 401(k) savings plan plus a company match with immediate vesting
• Discounts on Red Robin food
• Eligible to participate in the employee stock purchase plan after 1 year of continuous employment
• Annual bonus opportunity
• Paid time off and holidays