It Specialist I - Service Desk Specialist

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IT Specialist I - Service Desk Specialist
Location
Orlando, FL
Job Type
Full Time
Job Number
22-00189
Department
Information Management Services
Opening Date
07/20/2023
Closing Date
7/31/2023 3:00 PM Eastern
Hiring Salary
Starting Salary: $38,729/yr - $49,129yr depending on the level of education and experience.

• Description
• Benefits
• Questions

Job Summary
Starting Salary: $38,729/yr - $49,129/yr depending on the level of education and experience.
Minimum Requirements & Essential Functions
This position provides basic technical support to the Agency. Work requires original and
creative thinking under the direction of upper-level team members, with minimal latitude for individual initiative. Work requires basic proficiency in one of the following areas: desktop management, service management, quality assurance, or incident management. This position reports to an IT Supervisor. #oj
Minimum Requirements

• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
• Ability to resolve basic technology problems that have been reported.
• Must have the ability to use creative and original thinking.
• High school diploma or general education degree (GED) AND one (1) year of IT service desk support experience.
• Ability to communicate with agency employees and/or team members regarding technology issues or requirements in order to verify that the issue has been resolved.
• No illegal drug usage within the past year. Other drug usage will be evaluated on a case by case basis.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to execute and complete basic tasks and work assignments based on defined service levels, in a timely manner.
• Depending on assignment, may be required to be FCIC/NCIC certified within one (1) year of accepting position.
• Must have the ability to take ownership of assignments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have a valid Florida driver’s license.
• Ability to apply concepts of basic algebra and geometry.
• Must have intermediate computer skills in one of the following areas: Office Products, Desktop Operating Systems, Service Management, or Client device support.
• Must have the ability to distinguish between relevant and irrelevant information in order to make logical decisions.
• U.S. Citizen or possess a current permanent resident card.
• Ability to speak effectively before groups of citizens or employees of an organization.
• Ability to focus and complete assignments in a timely manner.
• Must attend and successfully complete the agency sponsored Law Enforcement Vehicle Operations (LEVO) Training if assignment includes driving an agency vehicle. Use of agency vehicle would require appropriate driving history and passing agency biennial driver’s physical exam.
• Must be able to comprehend and communicate fluently in verbal and written English.
• Clean criminal history; any arrest history will be individually evaluated.
• At least 18 years of age.

Preferred Qualifications

• Certification in A+ (CompTIA A+) is preferred.

PROCESSING & TRAINING
Additional Processing

• Please upload a resume that is no longer than 2 pages in length.
• Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.

PHYSICAL DEMANDS & WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to talk, hear, and also sit and work on the computer for long periods of time. The employee is occasionally required to stand and reach with hands and arms. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, or use hands to handle or feel. The employee may occasionally lift and/or move up to 25 pounds and may have to assist someone lifting up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The employee must be able to work in remote locations within Orange County. The employee will be working with computer related equipment and may occasionally be
exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. Depending on assignment, may be required to occasionally work evenings and/or weekends. The employee is required to support the agency’s emergency operations during a critical incident and may be recalled. The employee may also be assigned to a technical team in order to support the agency during a critical incident.
The Orange County Sheriff’s Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Orange County Sheriff’s Office may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All full-time employees of the Orange County Sheriff's Office receive an excellent benefits and compensation package.

• 13 paid holidays per year
• Life insurance and long term disability insurance is provided by Sheriff; employees may elect to purchase additional coverage
• Retirement benefits are provided by the Florida Retirement System
• Sheriff contributes majority of cost for medical coverage
• Uniforms, weapons, and other equipment furnished
• 12 vacation days per year/accrues at 3.69 hours bi-weekly
• Sick time accrues at 3.69 hours bi-weekly
• Gym facilities in many agency buildings
• Education incentive and reimbursement programs

01
You must be at least 18 years of age to work in a non-law enforcement capacity. If applying for a non-law enforcement position, are you at least 18 years of age?

• Yes
• No

02
Are you a United States citizen or do you possess a valid permanent resident alien card?

• I am not a United States citizen, but I do possess a valid permanent resident alien card
• I am neither a United States citizen nor do I possess a valid permanent resident alien card
• I am a United States citizen

03
If you possess a permanent resident alien card, please provide the issue date, expiration date and the category code.
04
Do you have any tattoos or body ornamentation on the hands, head, neck, or face?

• No
• Yes

05
Please provide the description(s) and location(s) of ALL tattoos / body ornamentation(s)?
06
Do you possess a high school diploma or general equivalency diploma (GED)?

• No
• Yes

07
How many college credits do you have?
08
Are you able to read, write and fluently speak English?

• No
• Yes

09
Are there any languages other than English that you can read, write, or speak fluently?

• No
• Yes

10
Please provide the other languages you can read, write, or speak fluently. Enter each language on a separate line and beside each enter whether you read, write, or speak the language fluently.
11
If you have a driver's license, what is your driver's license # and the state of issuance? Enter N/A if you have no driver's license.
12
Have you had a driver's license for at least one (1) year as of this application date?

• No
• Yes

13
Have you received more than two (2) moving traffic violations/citations in the past three (3) years from the date of this application?

• Yes
• No
• I do not drive and/or have a driver's license

14
Please provide details of your moving traffic violations/citations in the past three (3) years from the date of this application?
15
Have you ever had your driver's license suspended or revoked?

• Yes
• No, or I do not have a driver's license

16
Please provide details of your driver's license suspension(s) / revocations(s), date(s), state(s) issued and explanation(s).
17
Have you ever been convicted of a felony?

• Yes
• No

18
Have you ever been arrested or charged with a felony and/or misdemeanor crime? Pursuant to F.S.S. 943.059, arrests that have been sealed or expunged must be disclosed.

• No
• Yes

19
Please provide the felony and/or misdemeanor arrest(s) or charge information and date(s). If applicable, please note whether the arrest was sealed or expunged.
20
Have you ever been convicted of any misdemeanor crime involving false statements, perjury, or domestic violence?

• Yes
• No

21
Please provide all misdemeanor conviction charge(s) involving false statements, perjury, or domestic violence and date(s).
22
Have you ever been a suspect or a defendant in any criminal investigation?

• Yes
• No

23
Please provide an explanation of all your criminal investigation(s) and associated dates.
24
Have you ever been involved in any criminal activity?

• Yes
• No

25
Please provide an explanation of all your criminal activity and associated dates.
26
Do you have regular or continuous associations or dealings with anyone under criminal investigation or indictment, or who is involved in criminal behavior?

• No
• Yes

27
Please provide an explanation of your associations with the individual(s) under criminal investigation or indictment and the criminal activity that is involved.
28
Are you now, or have you ever been, a member of a gang, extremist organization, or any association that engages in criminal activity?

• Yes
• No

29
Please provide the gang and/or association name, location(s) and the dates of involvement.
30
Have you been or known anyone who has been associated with any organization, past or present that would place the integrity of the Sheriff's Office in question? (e.g. KKK, Nazi organization, extremist organization, organized crime, etc.)

• Yes
• No

31
Please provide an explanation of these associations or dealings you have with these individuals that would place the integrity of the Sheriff's Office in question;. (e.g. KKK, Nazi organization, organized crime, etc.)
32
Have you ever used, possessed, or cultivated an illegal controlled substance?

• No
• Yes

33
Please provide an explanation of your drug use, and/or possession, and/or cultivation of an illegal controlled substance along with associated dates of last use/involvement.
34
Have you used any illegal drug(s) or illegal controlled substance(s) within the last two (2) years from the date of this application? (e.g. - marijuana, heroin, cocaine, LSD, etc.)

• No
• Yes

35
Please provide the type(s) of illegal drug(s) used within the last 2 years, location(s), and the dates last used.
36
Have you ever been involved in the sale/purchase of illegal drugs either directly or indirectly?

• No
• Yes

37
Please provide details of your illegal drug sale(s)/purchase involvement, location(s) and date(s).
38
Have you ever served in the armed forces (Military), and if so, what type of discharge did you receive?

• I did not serve in the military
• I am still an Active Reserve
• Other
• Honorable Discharge under General Conditions
• Dishonorable Discharge
• Honorable Discharge

39
What military branch(es), including any state National Guard, did you serve or are you currently serving in?
40
Please provide the dates of service to include Active and/or Reserve service.
41
Were you ever formally disciplined while in the military to include any Article 15's?

• Not Applicable
• No
• Yes

42
Please provide type of military discipline(s), reasons for the discipline, and dates.
43
Are you currently employed by a law enforcement or corrections agency and if so, are you currently under internal investigation?

• Not Applicable
• No
• Yes

44
If you have prior law enforcement or corrections experience, have you ever been under internal investigation?

• No, I have never been under internal investigation at a prior law enforcement or corrections agency
• Not Applicable
• Yes, I have been under internal investigation at a prior law enforcement or corrections agency

45
Please provide the employer's name where you were under internal investigation, to include each incident, date(s), and outcome.
46
Have you ever been disciplined by any past or current employer?

• Yes
• No

47
Please provide the employer's name where you were disciplined, type of discipline(s) and date(s).
48
Have you ever been terminated or asked to resign from a job?

• Yes
• No

49
Please provide the employer name(s) where your were terminated or asked to resign, reason for departure(s), and date(s) of termination(s)/resignation(s).
50
Have you applied with any other law enforcement agencies?

• Yes
• No

51
What agency, city/state and date(s) of application?
Required Question
Agency
Orange County Sheriff's Office
Address
2500 West Colonial Drive Orlando, Florida, 32804
Phone
(407) 254-7490
Website
http://OCSO.COM
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