It Solutions Analyst L2 (Rad Wizard Technician)

Radcomp Technologies builds strategic partnerships with companies to deliver top-notch IT support that will provide stability to take businesses into the future. Our dedicated team of IT professional's manages systems and troubleshoots issues to ensure our clients are able to work efficiently, all while minimizing business downtime.

We’re looking for a full-time RAD Wizard to help us solve more complex issues that require considerable knowledge of servers, virtualization and layer 2 networking. Ensuring client satisfaction and resolving issues are essential in this position.

As a RAD Wizard you will be a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving complicated issues that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

WHAT YOU’LL DO:

• Provide tech support in person, over the phone or via remote access for issues related to computer systems software, hardware, patching, etc.

• Be an escalation point for level 1 technicians to provide guidance on complex troubleshooting tasks

• Diagnose issues to find best practice solutions

• Provide root cause analysis and recommendations for solutions to ongoing issues

• Tailor communication style and troubleshooting delivery to match knowledge or skill level of end user

• Create documentation and provide feedback on existing documentation

• Track and enter time quickly and accurately

• Set up, configure and troubleshoot servers, computers, and networking equipment

• Serve as part of an on-call rotation for after-hours support

• Work in a flexible and collaborative manner

• Ensure confidentiality and security of all information
• Drive on site to client locations

WHO YOU ARE:

• Experience: Knowledge gained through working on business IT systems

• Patient: You must stay patient when our clients don’t understand industry jargon

• Empathetic: You are empathetic to our client's situation and understanding their frustrations

• Organized: You will need to be organized to increase productivity and maximize efficiency

• Willing to learn: You are eager to learn and enhance your technical skills

• Collaborative: You are willing to provide guidance to your fellow coworkers

• Google-fu: If you don’t know the answer you are an expert at using the right key words to find it

SHARE OUR CORE VALUES:

• Dedication: We stick through the hard times and never give up on our clients, co-workers or ourselves.

• Team Player: Together we stand. Alone we fall. Our ultimate responsibility is to do all we can to help our team members and to ensure that we’re meeting the needs of our clients.

• Heart & Integrity: Our clients trust us to manage systems that control the livelihood of their business. We are passionate about the work we do and the people we serve.

• Customer Relations: We make it a point to know each client personally. We are committed to listening and responding positively to their needs with the highest level of service and professionalism.

• Positive Environment: We create a daily work life of opportunity, lightheartedness, equality, and open communication. We deepen our company culture and create a genuinely enjoyable atmosphere while acknowledging the full spectrum of what it means to be human and have an off day.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

WHAT WE OFFER...

We offer one of the most diverse, competitive, and rewarding fields in the Columbia Gorge.

• 100% employed paid health insurance for employee

• 401(k) with matching retirement

• Competitive hourly wage with OT opportunities

• 7 Paid Holidays
• Paid time off

• Partial cellphone reimbursement

• Fully stocked kitchen

• Access to company cars

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Multiple Locations