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It Field Technician Iii

Company

Coca-Cola Consolidated, Inc.

Address , Charlotte, 28211, Nc
Employment type FULL_TIME
Salary
Expires 2023-07-27
Posted at 11 months ago
Job Description

Requisition ID: 156196

Posting Locations: Charlotte


Click here to view a Day in the Life of our Teammates!


Our Secret Ingredient is our Teammates.

We offer great rewards, competitive pay, career advancement and growth opportunities.

Full Time Teammates are also eligible for:

  • Paid Training
  • Paid Time Off plus paid holidays
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance


Refresh and Grow your Career with Us!

Job Overview

The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company’s operations. In addition, this role will support the control environment; monitor critical network elements to keep the network and systems functioning in a stable operating mode. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while supporting onsite and remote support across the organization.

Duties & Responsibilities

  • Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies.
  • Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software.
  • Observes problem trends in order to report on frequent issues and documents, learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, full facility impact issues, etc. in order to improve the team’s ability to respond quickly to needs.
  • Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes. Perform, research, resolve, and respond to highly complex questions in accordance with current standards, support all field and production team functions.
  • Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations.

Knowledge, Skills, & Abilities

  • Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.
  • Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).

Minimum Qualifications

  • Knowledge acquired through 3 to 5 years work experience
  • Valid driver's license required
  • Bachelor’s degree


Preferred Qualifications

  • Bachelor’s degree in Computer Science

Work Environment

Office environment

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. Coca-Cola Consolidated, Inc. also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.