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It Help Desk Tier Ii Analyst Jobs

It Help Desk Analyst Ii
By Subsplash At United States
Hands-on experience with implementing and supporting Okta or other identity management systems
2+ years of IT Help Desk experience
Strong interpersonal skills with a positive, outgoing, high energy attitude
Experience with Google Workspace and an interest in its administration
Some experience with Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac, Linux, and Windows
Help Desk It Technician Ii
By DAS Health At , Remote
Ability to multitask and excellent time management skills
Work Remotely with Work from Home Allowance
1-3 years of experience in Help Desk or IT support position
Excellent verbal and written communication skills
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
Help Desk Agent (Ii)
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Certified ServiceNow Administrator certification Previous Department of Energy experience.
Capture input to maintain the internal knowledgebase for Helpdesk agents.
It Help Desk Analyst
By Yum! Brands At , Irvine, Ca $17.06 - $22.05 an hour
Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
Document ALL communication and troubleshooting steps and close or escalate tickets as needed via the Service Desk ticket management system.
Tuition reimbursement, education benefits and scholarship opportunities
Resolve previously identified (known) issues utilizing the knowledge base
Communicate with various vendors for warranty and other troubleshooting requirements.
Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1
Tier I Help Desk Analyst
By SecuriGence LLC At Arlington, VA, United States
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Minimum 3 years of Information Technology (IT) experience.
Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
Experience installing and supporting workstation hardware and software.
Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Help Desk Analyst- Tier Ii
By Kelly Science, Engineering, Technology & Telecom At New York City Metropolitan Area, United States
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
3+ years of helpdesk experience or working with a helpdesk or IT provider
Diagnose computer errors and triage to determine the urgency of issues
Install, configure and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Tier I Help Desk Analyst
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
It Help Desk Analyst (Ft)
By Vallarta Supermarkets At Los Angeles, CA, United States

Title: Help Desk Analyst Classification: Non-Exempt Reports To: Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided is in compliance with state specific laws. Factors that may ...

It Help Desk Analyst
By Boudreau Pipeline At California, United States
Provide an excellent overall IT support experience with every interaction with all employees and management
Update O365 licenses, subscriptions, and standard user management as necessary
Experience with desktop administration and remote desktop support
Highly Preferred Skills & Experience
2-4 years of experience in any one or combination of O365, Azure Active Directory, WVD
2-5 years proven experience in PowerShell and/or other scripting or programming languages
Help Desk Analyst Ii
By Amtec Inc. At Charlotte, NC, United States

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide ...

It Help Desk Analyst
By EMS Management & Consultants, Inc. At Winston-Salem, NC, United States
Escalate problems and/or concerns to appropriate management in a timely manner.
Support the department with up-to-date knowledge regarding helpdesk activities and current department projects.
Maintain in-depth knowledge of all applications and IT-related processes.
Participate in providing users with additional knowledge through planned classes, lunch/learns, etc.
Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.
Participate in major IT projects as needed, such as new infrastructure deployment.
It Help Desk Analyst
By Booz Allen Hamilton At Silver Spring, MD, United States
Experience providing end-to-end requirements for upcoming projects
1+ years of experience with information technology or computer information systems
Experience assisting with user complaints and issues to ensure accuracy for product delivery
Experience using Microsoft Operating Systems and Office Suite applications, including Excel, Word, and PowerPoint
Experience using system analysis and troubleshooting to analyze, isolate, and document problems and issues, identify risks, and develop options and solutions
Experience distilling complex business processes into clear and actionable user stories with thorough acceptance criteria
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.
It Help Desk Analyst
By MedLink Georgia At Colbert, GA, United States
Beginner knowledge of "Networks" in general
Assist all users with logged IT related issues
Resolve issues with printers, scanners, etc.
Occasional travel may be required
Ability to communicate effectively with a wide variety of people in a professional manner, face-to-face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques
It Help Desk Analyst
By Stellar Professionals At Indianapolis, IN, United States
Ability to learn Microsoft SharePoint and IBM Rational Change and Configuration Management (CCM) tools
Basic knowledge of contact center phone systems
Basic knowledge of help desk ticketing systems
Working knowledge of Microsoft Office (Outlook, Word and Excel);
Experience providing first and second tier help desk support
Candidates Must Have Minimum 5 Years Of Relevant Experience
It Help Desk Analyst
By SC Fuels At Orange, CA, United States
Intermediate to advanced knowledge/experience with most of the MS Office products including Word, Excel, Outlook, Teams, PowerPoint, and/or Access
Manage File shares and network printers on Windows 2012/2016/2019 server
Maintain proactive communication with manager regarding open item status
Performs other job-related duties as assigned by direct manager
Proficiency with Windows 7/10 and ability to effectively troubleshoot issues in a timely manner (Windows Server experience is a plus)
Good knowledge of LAN/WAN networks, TCP/IP protocols, Cabling, Wireless, VPN, and Network technologies
It Level Ii Analyst
By Meteor Education At Gainesville, FL, United States
Strong knowledge of Network Monitoring, and Endpoint Management tools
Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
5+ years of experience within IT support, infrastructure, and networking roles.
Strong proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., AWS) and virtualization technologies a plus.
Microsoft or other technical certifications highly desired.
Expert level troubleshooting skills in a Windows environment, including desktop and server OS.
Assembler Tier Ii Jobs
By Dana Incorporated At , Henderson, 42420, Ky $18 an hour
Starting rate of pay is $18
**NEW STARTING WAGE- $18.00/hour for Hourly Assembler
We are looking for RELIABLE hourly assembler employees for our Henderson operations.
Ncis Help Desk Tier Ii - 24/7 Support
By General Dynamics Information Technology At , Quantico, Va
Alerts management to recurring problems and patterns of problems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
2+ years of IT support experience; shift work experience desired
Experience supporting software and hardware tickets
Excellent customizable health benefits (Medical, Dental and Vision)
Help Desk Ii Jobs
By AbleTo Inc. At United States
Experience performing user management via LDAP or MS Active Directory
Bachelor’s degree in a computer science related field or at least 1 year of experience
Retail or other customer service based experience
MacOS and Windows 10 troubleshooting experience required
Experience with Azure or G Suite administration
Experience with Helpdesk ticketing systems

Are you looking for an exciting opportunity to use your technical skills and customer service experience to make a difference? We are looking for a talented IT Help Desk Tier II Analyst to join our team and provide exceptional support to our customers. In this role, you will be responsible for troubleshooting and resolving complex technical issues, providing technical guidance to customers, and ensuring customer satisfaction. If you are a motivated self-starter with excellent problem-solving skills, we want to hear from you!

Overview The IT Help Desk Tier II Analyst is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with their IT systems and services. The IT Help Desk Tier II Analyst is responsible for troubleshooting and resolving technical issues, providing technical advice, and providing customer service. Detailed Job Description The IT Help Desk Tier II Analyst is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with their IT systems and services. The IT Help Desk Tier II Analyst is responsible for troubleshooting and resolving technical issues, providing technical advice, and providing customer service. The IT Help Desk Tier II Analyst is also responsible for maintaining customer accounts, responding to customer inquiries, and escalating complex issues to the appropriate team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience with customer service software, databases, and tools
• Experience troubleshooting and resolving technical issues
Job Responsibilities
• Respond to customer inquiries and provide technical support
• Troubleshoot and resolve technical issues
• Maintain customer accounts and records
• Provide technical advice and guidance
• Escalate complex issues to the appropriate team
• Monitor customer service metrics and performance
• Update customer service software and databases