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Onboarding Analyst Manager Jobs

Company

VC3
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-20
Posted at 11 months ago
Job Description
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility.
The primary focus of the Onboarding Analyst Manager is to manage and lead their team in bringing new clients into our VC3 services accurately, thoroughly, and efficiently. With that, the Onboarding Analyst Manager must be able to deliver effective leadership, strategy, follow up and direction that aligns with the overall goals of the company. We must continually train and educate employees on why our people, process and technology standards exist and how it benefits our clients and VC3.
In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our clients face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.
Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by:
Serve as One
“Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success.
Passionately Curious
“Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning.
Own It
“Own IT” is about having the courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Go Beyond
“Go Beyond” is taking that extra step to create moments that are unexpected but appreciated.
Our Just Cause - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.
The “VC3 Way” is our set of people, process and technology, that produce a predictable result for our clients. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Key Responsibilities

  • Act as an escalation point for client and process issues.
  • Ensure quality administrative results from your team. For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall preventability.
  • Manage client offboarding process.
  • Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standard.
  • Review current and new onboarding tools and constantly drive efficiencies.
  • Work cross departmentally with staff and leaders within other teams to ensure defined expectations of the Onboarding Analyst position are being met.
  • Perform employee reviews, manage headcount, hiring and overall HR management for your team.
  • Conduct one on one meetings with staff to ensure objectives are clear, progress is tracked, and results are reviewed, to instill a culture of high performance.
  • Manage team performance and tools to meet or exceed KPIs while building a culture of continuous improvement via feedback, coaching and staff development.
  • Responsible for scheduling, time and utilization management of team members ensuring every hour is a profitable hour and that workflows and procedures are being followed.
  • Lead by example by participating in large or complex client onboardings.
Additional Responsibilities:
  • Ensure quality administrative results from your team. For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall presentability.
  • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
  • Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale and holding all employees accountable. Set the example to follow for client service.
  • Receive mentoring and feedback from peers and others
  • Review Tickets with Manager
  • Attend monthly training & team meetings as required.
  • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
  • Maintain accurate and up to date documentation through the change management processes.
  • Create and update documentation when changes or occur, or when discoveries are made

Skills, Knowledge & Expertise

  • Excellent client service skills, with the ability to create/cultivate trust relationships with clients and co-workers and remain calm in stressful circumstances.
  • Virus and Security
  • Excellent ability to present information to senior management in a manner that is clear and concise.
  • Experience in business analysis and a good understanding of financial concepts.
  • Active Directory
  • At least 2 years experience in managing and working with the following technologies:
    • Windows Server
    • Cloud environments including Microsoft 365
    • Active Directory
    • GPOs
    • Routing and Switching
    • Firewalls
    • VPNs
    • Virus and Security
    • LAN/WAN Technologies
    • Virtualization Technologies
  • Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
  • 3+ years relevant technical experience is required.
  • Firewalls
  • Routing and Switching
  • LAN/WAN Technologies
  • At least 2 years relevant IT experience fully supporting client environments.
  • Cloud environments including Microsoft 365
  • 3+ years relevant management or leadership experience is required OR completion of VC3 leadership academy.
  • Virtualization Technologies
  • Good problem solving and decision-making skills; ability to understand and analyze complex issues
  • Windows Server
  • VPNs
  • Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit co-operation and resolve conflicts with a variety of stakeholders both internally and externally.
  • GPOs

Additional info you will want to know:

  • 100% company paid basic life and long-term disability insurance
  • 401k with a company match
  • Vision and dental plans for you and your dependents
  • VC3 offers great benefits, including:
    • National health insurance coverage with two plan options
    • FSA (flexible spending account) for health and/or dependent care
    • HSA (health savings account)
    • Vision and dental plans for you and your dependents
    • 100% company paid basic life and long-term disability insurance
    • 401k with a company match
    • And more!
  • And more!
  • Minimal travel is expected, however some is possible.
  • National health insurance coverage with two plan options
  • HSA (health savings account)
  • FSA (flexible spending account) for health and/or dependent care
  • Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.