Onboarding Account Manager - Cbusa

Job Title: Onboarding Account Manager - CBUSA

Compensation: $70,000 – $85,000 (+ additional bonus opportunities)

Who We Are:

CBUSA is the nation’s largest group purchasing organization for home builders. We help custom and independent builders become more efficient and profitable. Our parent company, Buildertrend, is a cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we empower the construction industry with a better way to build. Our software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction.

Buildertrend is changing the way the world builds by using technology to bring all parties together, and CBUSA is a big part of this change.

If you want to learn more about CBUSA, check out: https://cbusa.us/about/

The job:

The Onboarding Account Manager is responsible for managing the onboarding process for new clients and ensuring a smooth transition into the company's products and services.

We Are Giving You:

• Vision
• 401 (k)
• Paid Time Off
• Dental
• Health

What You Will Do:

• Onboarding: Manage the onboarding process for new clients, including understanding their specific needs and requirements, setting up their accounts, and training them on how to use the company's products and services.
• Build relationships: Develop a strong relationship with clients from initial contact through the onboarding process, and throughout the lifecycle of the client.
• Troubleshooting: Troubleshoot any issues that may arise during the onboarding process and work with the appropriate teams to resolve them quickly and efficiently.
• Continuous improvement: Work with internal teams to improve the onboarding process, identify areas for improvement, and implement changes to ensure a smooth and efficient process.
• Documentation: Maintain accurate records of client interactions, including notes on their specific needs and requirements, and any issues that arise during the onboarding process.
• Cross-selling: Identify opportunities for cross-selling and upselling the company's products and services to existing clients.
• Client satisfaction: Ensure that clients are satisfied with the onboarding process and the company's products and services, and gather feedback to help improve the process.
• Coordination: Act as the main point of contact between the client and the internal teams during the onboarding process, including the sales team, customer support, and other relevant teams.

Who You Are and What You Need:

• Bachelor’s degree preferred
• 3+ years of Account Management and/or Onboarding Experience in SaaS
• Ability to travel to client site

Working at Buildertrend:

At Buildertrend we want work to be a place where you can be who you are, where you can make an impact for our customers, communities, and each other; where we all move in the same direction; where you can celebrate success and build a career. In short: We want you to be who you are, love what you do, and build your best life.

Questions? Contact us at [email protected]

Equal opportunity employer

At Buildertrend, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Buildertrend believes that diversity and inclusion among our team is critical to our success as a company, and seek to recruit and retain the most talented people from a diverse candidate pool.

To see the complete list of Essential Job Functions, click here https://buildertrend.com/essential-job-functions-notice/

Buildertrend Privacy Policy

To learn more about Buildertrend’s privacy practices, please visit our Privacy Policy: https://buildertrend.com/privacy-policy/.

E-Verify

Buildertrend participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information, please visit here:

https://buildertrend.com/wp-content/uploads/2022/05/Notice-of-E-Verify-Participation.pdf

https://buildertrend.com/wp-content/uploads/2022/05/Notice-of-Right-to-Work.pdf