Client Services Coordinator Jobs

The primary role of the Client Services Coordinator is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.

This role can be 100% Remote, however needs to be comfortable working in Arizona time zone.

Responsibilities:

• Develop and manage project timelines and task lists
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Work effectively to manage work across internal business units
• Ability to understand and identify opportunities for continued growth
• Manage complex projects simultaneously
• Ensure client is satisfied with performance of our Client Services Team and level of service.
• Attend regular planning meetings and provide detailed written confirmation/report
• Keep management informed regularly of events/issues that could impact client relationship.
• Meet tight deadlines within established budgets
• Understand and manage the execution of tasks to achieve Client’s marketing goals
• Act as the primary day-to-day contact with Clients
• Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team.
• Build and maintain client relationships with low-and-mid level management.
• Possess in-depth understanding of Client’s business objectives
• Identify process challenges and work with internal leadership to solve
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.

Qualifications:

• Ability to understand and communicate issues verbally and in writing to clients, associates and management.
• Strong background with project management concepts, methodologies and tools
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Demonstrate an analytical approach to problem solving.
• Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
• Ability and willingness to seek suggestions from peers and employees.
• Travel as required, temporary assignments (out-of-town).
• Ability and willingness to take direction from superiors.
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
• Bachelor's degree in advertising, communication, marketing or related field required
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
• Demonstrate the ability to act on own initiative.
• Strong organizational skills with attention to detail
• Ability to respond quickly and effectively to clients' needs and issues.
• Ability to set and prioritize goals and achieve them as scheduled.
• Ability and willingness to build and maintain positive relationships quickly.
• Ability to inform staff on project objectives.
• Strong written and verbal communication and interpersonal skills.
• Minimum 2 years of experience including: retail marketing, corporate marketing department and advertising agency
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team
• Basic understanding of remote conductivity to communicate with Quad headquarters.
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.