Insurance Specialist (Remote-Virginia) Jobs

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Insurance Specialist to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

The Insurance Specialist ensures timely and accurate payment of primary, secondary and tertiary insurance claims assigned and assist patients and others with all billing inquires.

Primary Functions & Accountabilities

• Facilitate open communication with payer provider representatives for support, guidance and issue resolution as directed by Manager.
• Respond to daily correspondence and non-payment EOB's within 3 business days of receipt
• Notate billing progress using the required note format in EMR
• Accept incoming calls and assist patients with billing inquiries as scheduled.
• Assist patients on site and co-workers within the entire organization with billing inquiries.
• Ensure payer contract compliance by analysis of denials/underpayments. Generate appeals, reconsideration requests or fair hearings based on payer specific guidelines, CCI edits and documentation
• Daily analysis and resolution of outstanding insurance accounts receivable
• Timely follow-up of aged outstanding claims for assigned payer groups
• Inform Manager of payer issues; noted trends or need for physician coding education.

Knowledge, Skills & Abilities

• Excellent communication and customer service skills
• Detailed orientated required for concise, accurate, and standardized note taking (for claim notes, phone call notes, inter-office emails, etc.
• Ability to maintain confidentiality of patient and employee information
• Strong supervisory skills and ability to effectively delegate responsibility
• Knowledge of basic office equipment, Microsoft Office, and practice management systems
• Excellent organizational and time management skills; Ability to multitask in a fast-paced environment
• Familiarity with Electronic Medical Record (EMR) Systems; specifically, Allscripts, Centricity, NextGen, Advantix preferred
• Experience with outbound business-to-business phone calls

Position Requirements

• Bachelor's degree in business, health management or other related field preferred, or at least five years of experience in medical practice billing and collections with evidence of progressive responsibility
  • Experience with practice management software and Microsoft Office skills preferred.
  • 2+ years of experience with medical billing
  • 2+ years current medical field experience
• 2+ years current medical field experience
• Experience with practice management software and Microsoft Office skills preferred.
• 2+ years of experience with medical billing