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- Inside Sales Account Manager III
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- Bilingual Inside Sales Account Manager
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Inside Account Manager Jobs
Company | GitHub |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-16 |
Posted at | 9 months ago |
GitHub helps companies and organizations succeed by allowing them to build better software together. The revenue team is looking for an Inside Account Manager to develop, manage and grow relationships with GitHub’s existing customer base of businesses. The Account Management team plays a pivotal role in the retention and overall satisfaction and trust of our customers, as well as expand our product footprint with these customers. The ideal candidate will have sales and relationship management experience combined with a passion for learning about the GitHub platform and our competitive advantages and building strong connections with our customers.
- Innovate and iterate on the contract renewal process to retain and grow customers while mitigating churn
- Understand how customers are using GitHub and collaborate with them to ensure they get the most out of the GitHub platform
- Work cross-functionally and collaboratively with internal teams (sales, customer success, deal-desk, ops) to ensure timely renewals
- Actively work to maintain strong relationships with GitHub’s existing customer base while identifying opportunity for growing adoption
- Partner with the Solutions Engineering team to ensure technical accuracy and delivery to customers
- Work with GitHub tools and technology to keep accurate customer and forecast information
- Learn about customer’s successes and challenges, share customer feedback with GitHub, and advocate for customer interests
- 3+ years of proven sales, account management, renewals experience, and/or consulting experience managing SAAS accounts
- Ability to come into the San Francisco, CA office twice a week (Wednesday & Thursdays)
- 1+ year of closing experience with a strong customer orientation, dedication, and passion for delivering a great customer experience
- SalesForce experience
- Curiosity and drive to understand customer business goals, anticipate future needs, and identify solutions
- Excellent communication and writing skills
- Problem solving around technical, product, and business questions
- Flexible (ability to work across different time zones) and able to think quickly
- High energy and positive attitude
- Willing to go the extra mile with a strong work-ethic; self-directed and resourceful
- Ability to assess and understand customer needs
- Knowledge of Git and GitHub workflows, understanding of Application Security and CI/CD
- Collaborative and team oriented
- Comfortable working in a fast-paced and dynamic environment
- Strong and technical aptitude and ability to become deeply fluent in GitHub’s technology and the industry
- Ability to take initiative and build customer trust with empathy
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