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Information Technology Help Desk Technician

Company

Apex Systems
Address Chicago, IL, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-13
Posted at 9 months ago
Job Description

Apex Systems, the Nation’s 2nd largest Technical Staffing and Services Firm, has an opening for a remote IT Service Desk Technician for a Multinational Technology Services Company for a 6 month contract to hire position!



Summary

The Support & Ops Tech II is responsible for providing Enterprise Level IT Support and ongoing technology project services.


Key Areas of Responsibilities

  • Complete and close incidents and services requests within agreed response times.
  • Meet all productivity and quality goals as measured by the department.
  • Facilitate the business' needs for ongoing technical support.
  • Follow all guidelines and operational procedures.
  • Create and submit knowledgebase documentation
  • Participate in deployments and hardware refreshes
  • Follow all asset management guidelines and procedures
  • Follow all team guidelines and operational procedures, identify gaps in our knowledge base
  • Respond to requests and incidents for technical support within agreed upon response times.
  • Consistent user engagement/follow-up -Keep coworkers informed of the status of their tickets.
  • Provide Tier II technical support for company hardware and software, including.


Education and/or Experience Qualifications

  • 3+ years experience in an IT related field.
  • High School Diploma or equivalent.


Required Qualifications

  • Experience installing/uninstalling PC hardware/software.
  • Ability to work under general supervision.
  • Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
  • Ability to write and present information and documentation.
  • Strong attention to detail.
  • Demonstrated ability to provide in-person, walkup or remote IT support.
  • Strong multitasking ability to handle multiple tickets and project concurrently.
  • Experience deploying and supporting Windows 10.
  • Willingness to work overtime when needed and flexibility in schedule based on business needs.
  • Demonstrated organizational and time management skills.
  • Experience performing mass workstation deployments and migrations.
  • Strong interpersonal skills.