Help Desk Analyst Jobs

: The Help Desk analyst must have a strong technical background and be able to communicate effectively to understand the problem and explain its solution. They must be customer-oriented and patient when supporting our end-users ranging from students to Administrators. Responsible for supporting District 54 software applications, Teacher and Student laptops, Desktops, ChromeBooks, iPads and Peripherals.

Primary Responsibilities:

• Ability to work confidently and securely with sensitive / confidential data
• Determine the best solution based on the issue and details provided by staff
• Assist with District inventory initiatives
• Eagerness to learn new technologies
• Support District initiatives regarding the integration of technology into instruction
• Proven ability to work independently or in a group setting – must be a team player
• Proven ability to work with a wide range of diverse users with varying technical abilities
• Direct unresolved issues to the next level of support through the District Help Desk Application
• Walk the customer through the problem-solving process
• Serve as the first point of contact for staff seeking technical assistance over the phone or email
• All other duties assigned by the Director of Information Technology or the Technical Team Leaders

Qualifications:

• Excellent oral and written communication skills
• Ability to lift 40 lbs.
• Time management and problem solving skills
• Basic understanding of Wireless networking
• Experience supporting Windows 10 OS
• Experience with Apple iOS and Apple devices
• Proven experience supporting technology in an enterprise environment
• Microsoft Office – Word, Excel, PowerPoint and Outlook support
• Experience with Google Workspace for Education and Chromebooks
• Customer oriented
• Ability to diagnose and resolve technical issues
• Must be detail oriented
• Asset Inventory experience preferred
• A+ certification preferred
• Ability to plan and organize and work independently and as a team member