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Information Technology Technician Ii

Company

U.S. District Court, Northern District of Illinois
Address , Chicago, 60604, Il
Employment type FULL_TIME
Salary $43,190 - $100,119 a year
Expires 2023-07-28
Posted at 11 months ago
Job Description
Salary
$43,190.00 - $100,119.00 Annually
Location
219 S. Dearborn Street Chicago, IL
Job Type
Full-time
Job Number
2023-36
Department
Systems
Opening Date
05/18/2023

Position Overview, Position Duties and Responsibilities

Date: May 18, 2023

Job Announcement No.: 2023-36

No. of Vacancies: One

Position Title: Information Technology Technician II

Grade Range: CL 26-1 to CL 27-61

Salary Range: Varies by Location. A list of applicable pay tables can be found here.

Closing Date: June 1, 2023

The United States District Court and United States Bankruptcy Court for the Northern District of Illinois and the Seventh Circuit Court of Appeals are now accepting applications for an Information Technology Technician II. Consideration will only be given to those who apply through the court’s online applicant tracking system and submit a cover letter, resume, and two professional references. To apply, please see “Notice to Applicants” listed below.

POSITION OVERVIEW
This shared position is completely remote and reports directly to the Systems Supervisor – Desktop and Help Desk. The Information Technology Technician II performs remote help desk support for end users and provides technical support in installing and configuring computer hardware, desktop applications, and A/V support for all court units. The Information Technology Technician II also performs routine to moderately complex troubleshooting for hardware and software systems, installs critical patches, firmware updates, and reviews logs. This full-time remote position will require the following typical work hours: Monday-Friday (3 p.m. - 8:45 p.m.) and Saturday & Sunday (8 a.m. - 4:15 p.m.) with paid federal holidays off.

POSITION DUTIES AND RESPONSIBILITIES
  • Respond to help desk tickets, phone calls, and e-mails, and log computer problems and resolution in a help desk ticketing system. When unable to resolve the concern, escalate the call as required.
  • Monitor day-to-day operations of equipment and systems. Administer Active Directory user accounts. Create and run reports. Confirm that backups are run. Monitor logs to comply with mandatory reviews. Document all findings to supervisors.
  • Perform other duties as assigned.
  • Maintain the operation of applications on desktop, laptop, and mobile devices (including but not limited to operating systems Windows Operating Systems, macOS, Apple iPhones, iPads, and Android OS mobile devices). These applications include Adobe Acrobat, Virtual Private Network and Remote Access Software, and Microsoft Office 365.
  • Set up, configure, and install software, critical patches, and firmware. Configure and provide remote assistance for hardware installation. Assist with the creation of new user accounts and user rights management. Provide end-user training. Perform administrative duties for Microsoft Outlook.
  • Assist with coordinating, establishing, and managing teleconferencing and videoconferencing utilizing applications such as Cisco Teleconferencing Management Service, WebEx, and Zoom.
  • Perform system support and administration for VOIP telephone systems, such as additions, deletions, moves, and maintenance of the call center users and groups.
  • Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs.
  • Prepare and maintain IT-related training documentation for coworkers and staff.
  • Respond to after-hours and weekend security alerts.
  • Monitor employee access rights and databases to ensure accuracy.

Job Requirements and Qualifications

The incumbent must be able to troubleshoot and support software and hardware in a fully remote environment. Thorough knowledge of current IT hardware and related software is required. Candidates must have excellent interpersonal and communication skills (oral and written), with an ability to listen and quickly discern customer needs and priorities. Candidates must also possess exceptional attention to detail, time-managements skills, and organizational skills. The successful candidate must be able to work well independently and in a team setting, display a professional and positive demeanor, and maintain an appearance appropriate for a court environment (business/office wear-professional). As a condition of employment, the selected candidate must successfully complete a background investigation with periodic updates every five years thereafter.

A bachelor’s degree in computer science or a computer-related certification is preferred. Other preferred qualifications include: experience working in the federal judiciary, experience with desktop support, experience working with a VOIP telephone system, and experience supporting teleconferencing and videoconferencing software and hardware.

Compensation

Compensation and classification level will be set based on the work experience, qualifications, and salary history of the successful candidate. To qualify at the CL 26, applicants must have one year of specialized experience equivalent to work at CL 25.

To qualify at a CL 27, applicants must have two years of specialized experience, including at least one year equivalent to work at the CL 25 or completion of the requirements for a bachelor’s degree from an accredited college or university and if one of the following superior academic achievement requirements are met:
  • An overall “B” grade point average equaling 2.90 or better of a possible 4.0;
  • Standing in the upper third of the class;
  • “3.5” average or better in the major field of study, such as business or public administration, human resources management, industrial relations, or psychology;
  • Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies;
  • Completion of one academic year (18 semester or 27 quarter hours) of graduate study in an accredited university in business or public administration, political science, criminal justice, law, or other field closely related to the subject matter of the position.

Specialized experience is:
Progressively responsible experience designing, implementing, or maintaining computer systems that included the completion of computer project assignments involving systems analysis, computer programming, systems integration, and information technology project management.

Notice to Applicants

Consideration will only be given to those who apply through the court’s online applicant tracking system and provide a cover letter, resume and two professional references by June 1, 2023. To view openings and to apply, visit our applicant tracking system at: ILND Jobs

Due to the volume of applications received, the Court will only communicate with those applicants who will be interviewed. Applicants selected for interviews will be communicated to only through email and must travel at their own expense and relocation expenses will not be reimbursed. Applicants will be screened to determine their experience and qualifications.

All new employees must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, prior to the starting with the Clerk’s Office, present proof of vaccination or submit a request in writing for an exemption to this requirement on the basis of a sincerely held religious belief or medical condition. Prior to appointment, the finalist candidate will be required to satisfactorily complete a criminal background investigation. The Court requires employees to adhere to a Code of Conduct which is available upon request. Direct deposit is required for payment of compensation for employees. Employees of the District Court, Northern District of Illinois are excepted service appointments. Employees are considered at-will and are not covered by federal civil service classifications or regulations.

Diversity is important to the Judiciary. It is an essential component of services that the Judiciary is charged with providing to maintain justice, equality, fairness, respect, and dignity in society. To fulfill its duties, the Judiciary must include all members of society—not just regardless, but also inclusive of race, gender, disability, and the many other variables that make up the citizens of our nation. The Judiciary has a duty to promote a fair, just, and sustainable model of inclusive democracy and social justice that surpasses any governmental entity in the history of this nation or of any other nation.

To be eligible for employment, applicants must meet one of the following requirements:
  • U.S. citizen;
  • Person who owes allegiance to the U.S. (i.e., nationals of American Samoa, Swains Island, and the Northern Mariana Islands);
  • Lawful permanent resident (i.e., green card holder) who is seeking citizenship. A lawful permanent resident "seeking citizenship":
    • May not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen);
    • Must apply for citizenship within six months of becoming eligible; and
    • Must complete the process within two years of applying (unless there is a delay caused by the processors of the application).
  • Must complete the process within two years of applying (unless there is a delay caused by the processors of the application).
  • Must apply for citizenship within six months of becoming eligible; and
  • May not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen);
  • Person admitted as a refugee or granted asylum who has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or

The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice.


The United States District Court offers a generous benefits package to full-time, permanent employees, which includes:
11 Paid Federal Holidays
13 Days Paid Vacation (per year for the first three years)
20 Days Paid Vacation (after three years)
26 Days Paid Vacation (after fifteen years)
13 Days Paid Sick Leave
Medical, Dental, Vision Coverage
Life Insurance
Thrift Savings Plan with matching funds (401k & Roth 401k style)
Participation in Federal Employees Retirement System (FERS-FRAE)
Health, Dependent, & Parking Reimbursement Programs
Public Transit Subsidy Program
Long-Term Care Insurance
Employee Assistance Program, which provides free counseling, financial assistance, and basic legal services to all eligible employees.
Access to an Infant Care and Toddler Care Center (onsite and near the building), and a Fitness Center (onsite)
A Public Service Loan Forgiveness Program is available to certain full-time employees with qualifying student loans.
Further details regarding Federal benefits may be viewed at: ILND Benefits