Help Desk Support Technician

Sourcebooks is looking for a Help Desk Support Technician working with the goal of providing outstanding customer service. This position is for someone who is highly skilled in troubleshooting, installations, and supporting client computer systems and applications to maximize productivity and minimize downtime. We're looking for someone who excels at producing creative solutions to technical issues and desires to make an impact on the team!

This position is on-site at our Naperville, Illinois office.

Help Desk Support Technician Responsibilities:

• Support a mixed environment of OSX and Windows.
• Set up new user computers and workstations using the guidelines for a successful on-boarding.
• Monitor backups on a weekly basis to ensure they are running as scheduled.
• Provide Level I support to end users, managers and staff.
• Monitor Help Desk queues and take client calls.
• Create knowledge base articles for common issues.
• Set up webinars and company meetings.
• Create backup jobs and schedules as necessary.

Minimum Qualifications/Requirements:

• MCSA/MCSE/MCITP/Linux + certifications are a plus.
• Ability to work independently and as part of a team.
• Strong planning, communication and organizational skills.
• Detail oriented and self-motivated
• Ability to document processes and procedures.
• Minimum of 2 years working in an Active Directory environment with Exchange.
• Minimum 1 year working in a 200+ user environment.
• Ability to display independent judgment with good problem-solving skills.
• Excellent client service and communication skills

Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, & generous paid time off.

Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Sourcebooks is a fast-growing entrepreneurial company seeking impact players and difference makers. We create books that transcend categories and defy odds; with hundreds of national bestsellers and awards to show for it. We are a company of enthusiastic, book-loving employees who are dedicated to connecting books to readers in new and innovative ways. Every day, we are transforming the publishing industry with bold thinking and unprecedented results. Story by story, book by book, we have touched over 100 million lives. Join us as we strive to change 100 million more.

Sourcebooks is a thriving entrepreneurial company that brings extraordinary authors to readers in the most dynamic, data-driven ways. We create books that transcend categories and defy odds, and we have been honored with hundreds of national bestsellers and awards. We are a company of enthusiastic booklovers passionate about connecting books to readers in new and innovative ways. Story by story, book by book, we have changed more than 100 million lives. Join us as we change 100 million more.

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