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Client Success Manager (Remote)

Company

Azdan
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-09-08
Posted at 9 months ago
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager.
As a Customer Success Manager, your primary responsibility will be to ensure the success and satisfaction of our valued customers. You will work closely with customers to understand their goals, challenges, and needs, and provide them with guidance, support, and solutions to maximize their success with our products and services.

Responsibilities:
  • Conduct regular check-ins with customers to assess their satisfaction, address any concerns, and identify opportunities for improvement.
  • Understand and align with customers' business objectives and help them achieve their desired outcomes.
  • Track and analyze customer usage data and feedback to identify trends, patterns, and opportunities for customer success and growth.
  • Provide accurate and timely reports on customer engagement, satisfaction, and retention to management.
  • Collaborate with internal teams, such as sales, product development, and support, to ensure a seamless customer experience and resolve any issues or challenges.
  • Stay up-to-date with industry trends, best practices, and competitive landscape to continuously improve the customer success strategy and approach.
  • Develop strong relationships with customers, serving as their main point of contact and advocate within the company.
  • Act as a customer advocate within the company, providing feedback and insights to inform product roadmap and development.
  • Proactively identify and deliver value-added services and solutions to customers, such as training, best practices, and new product features.

Requirements:
  • Bachelor's degree in business, marketing, or a related field.
  • Strong problem-solving and analytical skills to identify and address customer needs effectively.
  • Any software/enterprise solutions experience will be add value
  • Demonstrated ability to manage multiple customers and projects simultaneously while maintaining attention to detail.
  • Proven experience in customer success or account management role, preferably in a B2B environment.
  • Proficient in CRM software and other customer success tools.
  • Excellent communication and interpersonal skills to build strong relationships with customers.
  • Self-motivated, proactive, and results-oriented with a passion for customer satisfaction and success.