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Implementation Manager (Central Or Eastern Time Zone)

Company

WorkRamp

Address , Remote
Employment type
Salary $110,000 - $135,000 a year
Expires 2023-06-24
Posted at 1 year ago
Job Description
At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Outreach choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp. Learn more by visiting workramp.com.

Why WorkRamp?
  • G2’s 2023 Best Software Awards: Top 50 Best Products for Mid-Market
  • Fortune's Best Places to Work in the Bay Area 2021
  • Made #9 on Fortune’s Best Workplaces for Women™ list 2022
  • Named Among Best Workplaces in Software by Inc. Magazine for 2022
  • Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag
  • Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures
  • Named a 2022 & 2023 Y Combinator Top Company
  • Ranked #873 on this year’s Inc. Magazine 5000 list of the fastest-growing private companies in America
  • JMP Securities Hot 100 Startups: The best privately held software companies 2022
  • Otta’s ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career
  • #1 on Inc's 2021 Best Workplaces List for Startups
  • #1 Top-Rated LMS by The Motley Fool
  • Great Place to Work® Certified August 2022-August 2023
  • G2’s 2023 Best Software Awards: Top 100 Highest Satisfaction Products
  • Mogul’s Top 100 Companies with Inclusive Benefits in 2022

What’s the opportunity?
As an Implementation Manager, you will be an essential member of the Implementations Team and serve as the main point of contact for new customers throughout onboarding. You will be responsible for helping customers to learn how to leverage the WorkRamp platform by providing effective training and support so they are able to achieve their desired business outcomes. If you love working with people, building scalable programs, and are passionate about delivering the best customer experiences, we’d love to meet you!

What will I be doing?
  • Collaborate with the product team to validate product features and provide insights to help shape roadmap
  • Work with the Support Team to ensure new implementations are supported with adequate customer service
  • Ensure all account issues are quickly resolved
  • Consult with customers on their business goals and priorities and translate them into an implementation plan that will provide initial value in a timely fashion (typically 60-90 days)
  • Oversee the entire onboarding process of a rotating portfolio of 15-20 customers, from contract close through the completion of their implementation
  • Track on implementation program status weekly using prescribed tools, highlighting any barriers to success and proposing mitigation strategies
  • Project manage the implementation process working with internal and external stakeholders (clients), as needed-Guide customers to on-demand product training and educate customers live to ensure that the client is getting the maximum value from the platform
  • Motivate customers to move along project milestones quickly in order to reach ROI in a timely manner
  • Suggest additional WorkRamp services and use cases as you work through projects

What skills do I need?
  • Self-starter with an interest in building out new processes and the ability to adapt in a fast-paced startup environment
  • 2-3 years of experience in client-facing role, bonus if it’s as an Implementation Specialist or Enterprise Implementation Manager
  • Comfortable working towards and being rewarded on performance-based metrics
  • Previous experience in enterprise SaaS-Outstanding communication and project management skills-Flexible mindset with a #oneteam attitude
  • Strengths include multi-tasking, prioritization, attention to detail, and organization-Bachelor’s Degree or equivalent work experience
  • Preference for candidates in central or eastern time zones

Perks
-Fully Remote - Work from anywhere in the US
  • Equity with annual refreshes
  • Access to Well-Being Benefits including: One Medical, Gympass, Carrot, & Headspace
  • 100% paid short-term & long-term disability insurance, plus life insurance
  • Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, Juntos Latinx, WorkRamp Pride)
  • Stipend for remote work setup & DeskPass account
  • Annual stipend for professional development
  • 401K
  • Mental Health and Wellness Resources including a free subscription to Calm Premium & access to 2 Employee Assistance Programs (EAP)
  • Full healthcare coverage
  • Flexible Time Off & 12 company-wide holidays

This role is fully remote and can be based anywhere in the US.
At this time, WorkRamp does not sponsor work visas.

$110,000 - $135,000 a year
Compensation
WorkRamp is committed to fair, equitable, and transparent compensation. Final compensation will be determined by a variety of factors such as your relevant work experience, education, certifications, and skills. The on-target earnings (OTE) range for this role is $110,000-$135,000 annually.

Employees at WorkRamp may be eligible for additional compensation, such as a bonus, commission, and stock grants. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee perks, and others. The full comp package designated for this role can be discussed with your Recruiter during the interview process.

Not sure if you should apply?
Find yourself checking some of these boxes but doubting whether you should apply? At WorkRamp, we are committed to creating the most talented, diverse workforce, supporting a growth mindset for our team members through all stages of their careers. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply. If you meet some of the requirements and you share our values, we’d love to hear from you! As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.