Zone Installation Manager (East Zone)

Job Title

Zone Installation Manager (East Zone)

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that makes a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

In this role, you have the opportunity to:

Position is responsible for managing the successful, high-quality installation of Philips imaging systems at customer sites within an assigned territory. Plan, direct and monitor projects from initiation through install completion to meet revenue targets and cost projections, manage cycle time, inventory, and customer satisfaction Position involves extensive interaction with all levels of management both internally and with customer and third-party mechanical installer organizations. Serve as a mediator to internal issues and conflicting priorities for teams focused on the delivery of products to clients. Organize interdepartmental activities to ensure on-time project delivery. Lead a team of Philips mechanical installers to ensure on time completion of all projects within assigned cost standards.

Key Areas of Responsibility

• Analyze operational and financial performance and identify and influence improvements.
• Work with Commercial Operations to ensure forecast revenue timing for assigned installations.
• Work with local teams and Project Managers to ensure customer site readiness for installation of systems prior to delivery.
• Use continuous business process improvement tools to identify and address any underperforming areas.
• Keep key stakeholders informed of project status and issues.
• Coordinate with Authorized Service Providers to support installations.
• Effectively manage employee performance and develop talent.
• Responsible for timely completion of FDA compliant Installation Paperwork.
• Minimize overall project cycle time and maximize customer satisfaction.
• Coordinate with Business Unit and Philips teams to determine and ensure required resources are in place to complete the project within cost standards.
• Monitor installation timeline, progress, and keep installations on track.
• Ensure equipment is installed in accordance with government and Philips compliance standards.
• Effectively recruit, onboard, and integrate new hires into team.
• Lead a team of installers responsible for installing Philips imaging systems.

Job Knowledge, Skills, Education, and Experience Requirements

• Excellent time management, analytical and listening skills.
• Experience in Lean process improvement methodology preferred.
• Demonstrated effective problem-solving skills, customer service, and conflict resolution skills.
• Ability to effectively identify, prioritize and manage complex business issues.
• Ability to operate and lead in a matrix environment.
• Demonstrated experience in effective relationship management and ability to instill confidence with internal and external key stakeholders at all levels.
• Ability to operate and lead in a matrix environment and coordinate with Business units in other countries.
• Demonstrated track record of project management skills.
• Able to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
• Minimum of 5 years of related experience
• Bachelor's degree preferred.
• Ability to lead and adapt in uncertain or ambiguous environments and situations.
• Minimum of 3 years of management experience, including leading a team, preferred.
• Ability to lead remote team.
• Experience with MS Office suite required, Salesforce, Service Max, and SAP preferred.
• Experience in analyzing and managing cost and maximizing profitability.
• Effective written and verbal communication and presentation skills.

Physical Demands and Work Environment

• Routinely uses standard office equipment such as computers and phone.
• Up to 25% of travel required within assigned zone and infrequently outside zone. Occasional overnight stays and travel by car, air, or train may be required.
• Job operates remotely from home office location, with occasional travel to hospital/medical environment.
• May be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties including, but not limited to, drug testing, vaccination and immunizations as dictated by the customer or facility policy.

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 2.5 billion people per year by 2030, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Candidates need to live within the East Zone (Maine to Virginia).

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

#LI-PH1

#LI-Remote

#IndeedCS

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.