Area After Sales Manager, Eastern Region

Area After Sales Manager, Eastern Region

"Vorsprung durch Technik" or, "Progress through Technology" is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road. In our relentless pursuit to become the number one premium car brand in America, we need employees who share in this spirit of challenging the status quo in everything that we do.

• Ensure customers receive a premium service experience
• Provide After Sales consulting services for process improvement in the dealerships
• Drive retail parts and accessory sales and service loyalty to achieve Area objectives

Role Responsibilities:

• Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention
• Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics
• Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed
• Ensure Dealers have proper service equipment, tools and capacity in place
• Counsel and advise dealer on warranty processes and actively control warranty costs
• Monitor for compliance with training and certification requirements of after sales personnel
• Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs
• Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements
• Drive wholesale, retail, internal, tire and accessory parts business
• Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations
• Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions
• Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience
• Monitor dealership KPI objectives and review performance with dealership management
• Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock
• Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs
• Support implementation of process improvements

Education – Required:

• Bachelor’s degree in business, automotive or related field preferred

Skills:

• Strong written and oral communication skills
• Ability to multi-task
• Proficient in Microsoft Office Suite
• Resource and program management

Specialized Skills – Required:

• Strong written and oral communication skills
• Automotive or related field, or equivalent experience in service operations

Work Flexibility:

• Travel outside Area may be required at times.
• Position requires frequent travel to dealers
• Position requires availability via phone on weekends and holidays when dealerships are open
• Position is typically home-based with up to 80% travel

Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.

In the city of Pompton Plains, NJ, the salary range is $118,300.00 - 180,600.00.