Implementation Consultant - Hris Time And Attendance

About
This is a Remote role from anywhere in the US.
NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.
Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for new NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts. You will be supporting multiple HRIS customers implementing a variety of NEOGOV HRIS products, specifically our Time and Attendance platform.
What You Will do

• Develop an applicable understanding of NEOGOV’s Implementation and Configuration practices.
• Develop and maintain project plans, issues logs, status reports, and time/budget reports.
• Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
• Identify system improvements and process opportunities in HRIS Time and Attendance product pillar.
• Track support level and customer satisfaction metrics by ensuring support SLA’s are being achieved and exceeded.
• Demonstrate configurations through building prototype systems and assist in testing
• Participating in City Tours, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 20%)
• Execute deployments (implementations) and best practice coaching for small-mid size customers.

Who You Are

• Able to build partnerships and work collaboratively with others to meet shared objectives.
• Have a customer-centric attitude with the ability to build cross-functional relationships
• A strong communicator with the ability to present technical information to varied audiences
• Passionate about team and company success through collaboration and innovation

What You Have

• Working knowledge of the public sector is preferred, but not required.
• Experience learning technology quickly and applying business analysis strategies
• Proficient knowledge of the Human Capitol Management and T&A space
• Previous consulting or implementation experience in a technical and/or HR space.
• Proven track record of setting expectations, communicating goals and objectives with customers and teammates
• Effective time management skills and ability to meet tight deadlines
• B.A/B.S or equivalent work experience in the HR field.

What NEOGOV Offers

• Autonomy to grow and find your career path with supportive leadership
• 12-week Paid Parental Leave
• Comprehensive Benefits Package (medical, dental, vision, etc.) for full-time employees
• 401K Matching
• Remote working opportunities
• Additional Benefits specific to department, etc.
• Truly inclusive and diverse environment
• Generous PTO and Flex-Time off

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.