Implementation Consultant Jobs

Hybrid/Remote Position

The Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success. He or she will serve as a product expert and technical resource for both customers as well as internal teams.

The ideal candidate will have strong communication skills, creative problem solving, and project management experience to support the company’s growth in a customer-facing role. If you love technology, and want to work in a high growth environment, this is the role for you.

Responsibilities:

• Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed.
• Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.
• Troubleshoot functional issues arising from implementations.
• Configure our software applications for customers using a training and enablement approach.
• Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
• Manage and coordinate multiple customer implementations simultaneously as the implementation lead.
• Facilitate touch points and status meetings with customers in a timely and professional manner.
• Gather customer requirements through interview and analysis and translate to our capabilities.
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures.
• Track project plans, and report project progress to appropriate parties.
• Provide a mixture of remote and onsite customer implementation workshops.
• Consult with customers on system configuration based on product and industry best practices.
• Lead new client implementation projects, providing technical support and guidance on best practices
• Configure our product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives

Additional Qualifications:

• Exceptional oral and written communication and presentation skills
• Customer-facing experience
• 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
• Strong time, task, and project management skills An above-and-beyond team player who will do whatever it takes to make us better

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