Implementation Consultant, Financials Jobs

Responsibilities

• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• Design and conduct knowledge transfer sessions on site or through webinars.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Perform other duties as assigned.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• May assist QA staff with product testing or modification testing as required.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.

Qualifications

• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Strong problem solving and analytical skills.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Minimal travel expected to client sites.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Exceptional presentation and knowledge transfer skills.
• Bachelor’s degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation.