Human Resources Specialist Jobs

Sr. Leave of Absence Specialist

Summary

This role focuses on supporting the design, development, and implementation of human resource programs and policies, including recruitment, training and development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor relations. In addition, this role focuses on performing the following Health & Welfare duties: Designs, implements, and administers an organization's health and welfare benefits programs. Responsibilities also include plan design, communications, vendor partnerships, and costing solutions that align with company strategies to engage and retain talent. This role is also accountable to work collaboratively with leaders, legal, and key stakeholders to ensure compliance to all regulatory aspects of health and welfare benefits administration. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. This role provides support to the Leave Administration and HR Service Center teams focused on data integrity, compliance, reporting and full cycle administration of leave and accommodation process.

Responsibilities:

• Proactively and continuously identify, recommend, and implement leave process improvements
• Process full cycle of leave of absence management which includes investigation, extensive case management and coordination of STD/LTD benefits.
• Manage and processes employee transactions related to leaves, ensuring all actions are documented properly in Workday and ServiceNow.
• Monitor and respond to Zoom calls, emails and Workday tickets throughout the workday.
• Continuous evaluation and monitoring of data in search of opportunities for process improvements and efficiencies.
• Support leave management needs from COE as needed, providing data and support for usage, benchmarking, and cost analysis.
• Audit timecards for employees on leave of absence.
• Act in accordance with federal and state laws, company policies and collective bargaining agreements.
• Back up for other Leave Team members while out of office
• Provide transactional absence management process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
• Maintain active communication with the Total Rewards COE, HR, Leave of Absence and Disability Partners, Occupational Health, Legal, and Payroll facilitating proper knowledge transfer and maintaining alignment between leave of absence strategy development and execution.
• Review, process and record ADA Reasonable Accommodation requests in collaboration with Legal.
• Maintain well-organized electronic records that promote accuracy and compliance.
• Ensures that all reportable workers’ compensation claims are submitted appropriately.
• Independently maintain up-to-date knowledge of leave laws, policies, collective bargaining agreements and current practices.
• Communicate, counsel, answer questions and provide leave guidance to employees and managers in an efficient and effective manner.
• Coordinate and organizes all medical information and ensure that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
• Actively participate in workers’ compensation meetings.
• Responsible for receiving, addressing, and escalating leave program questions via the Service Center
• Independently approves and/or denies leave cases according to policy based on relevant medical information.

Qualifications:

• Ability to work independently and regularly exercise discretion.
• High level of confidentiality and ability to effectively communicate with employees at all levels.
• Specialized knowledge in Leave Administration, HR Operations, HR Service Delivery, Benefits, and HRIS.
• Strong working knowledge and application of federal and state disability and paid family leave laws (i.e., ADA, FMLA, PFML, Parental Leave, Workers Compensation and other state/local regulations).
• Proficient in Microsoft Outlook, Teams and Excel.
• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
• Organized, detail oriented and to manage multiple priorities in a deadline driven environment.
• Possess a strong sense of urgency as part of the daily work style.
• Workday experience preferred.
• Exceptional written and analytical skills.

Education:

• Bachelor's degree in a related field, such as Human Resources, Business Administration, or a related field
• Seven (7) years of Human Resources or relevant business experience including five (5) years of experience in leave of absence case management.