Human Resources Assistant / Specialist - Federal Hr Team - Remote | Wfh

Are you ready to revolutionize the way we do customer service? At our dynamic and forward-thinking company, we're not your typical "Contact Center." We take pride in providing exceptional support to our customers and clients, creating an outstanding experience they'll never forget!
The Position
Join our enthusiastic and fast-paced customer service team for an exciting facilities management program. As a Customer Service Representative, you'll be the friendly voice at the forefront of our operations, handling inbound customer calls, emails, and chats with efficiency and warmth. Maintaining a strong relationship and open communication between EMS and our clients, you'll be pivotal in managing priorities and ensuring our customers receive top-notch service.
Perks
Work from the comfort of your own home: We offer remote work opportunities after successful completion of training. No need to commute; you can provide excellent customer service from anywhere!
Health and safety: We strictly follow CDC guidelines for social distancing and disinfecting in our office environment, prioritizing the well-being of our team.
You Will Need
Above-average customer service skills: Your dedication to delivering outstanding service will set you apart.
Exceptional communication: Strong written and verbal skills are vital for interactions with customers and colleagues.
Positive and energetic attitude: Bring your friendly and enthusiastic personality to make each customer interaction a delight.
Tech-savviness: You should be comfortable with computers, the internet, and basic software.
Multitasking prowess: Navigate multiple computer screens and tabs effortlessly.
Problem-solving enthusiasm: Embrace your inner troubleshooter and enjoy resolving challenges.
Team player mindset: While you'll excel as an individual, you'll also collaborate effectively within our close-knit team.
Nice To Have
High School Diploma or equivalent: Educational qualifications are a plus.
Tech proficiency: Familiarity with phone apps, internet usage, email, and Microsoft Office will be advantageous.
Call center experience: Previous experience in a call center environment is beneficial.
Flexible availability: We offer a variety of shifts; having availability for one weekend day is preferred.
What We Offer
Paid on-the-job training: We'll invest in your success and help you thrive in your role.
Comprehensive benefits: Enjoy medical, dental, vision, and life insurance coverage.
Casual dress code: Comfortable and confident is the way to go!
Personal workspace: Make yourself at home in your dedicated work area.
TGIF breakfast: Start your Fridays right with complimentary breakfast.
Hassle-free parking: We've got you covered with free parking.
Great location: Our North-West Omaha headquarters provide a convenient and accessible workspace.
About Us
At EMS Inc., we are more than just an answering service – we're pioneers in "Humanizing Customer Service." Founded in 1998 with the vision of providing superior live chat and email response services, we have evolved into a full-service customer contact center, delivering exceptional outsourced customer support. We take pride in offering timely, personal responses to customer inquiries and have become a recognized leader in customer service outsourcing.
Our team of dedicated professionals, headquartered in Omaha, Nebraska, is committed to providing accent-neutral, multi-channel customer care solutions. From inbound and outbound telephone services to e-mail response and support, CRM solutions, live chat, and more – we've got it all covered! Our representatives are available 24/7 to assist your customers whenever they need it.
Join our mission to make outsourcing easy and elevate customer service to new heights. Together, we'll create an extraordinary customer experience that sets us apart in the industry.
Employment Type: Full-Time
Salary: $ 18.00 23.00 Per Hour