Hr Shared Service Center Specialist - Austin

Responsibilities
About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team:
The HR operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.
Responsibilities:

• Responsible for the maintenance and management of HR consulting work orders, and make analysis and inspection regularly.
• Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices and promote the establishment and update of the human-consulting service knowledge base;
• Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and dynamic work;
• Supports Global HR Centers by summarizing business usage of HR processes, pain points, and knowledge gaps;
• Provide insight, first-line support for all routine employee inquiries, and explanation on HR system and administrative activities in support of HR processes;

Qualifications

• Strong collaborative partnership skills to ensure the effective resolution of inquiries;
• Must have strong communication skills in English (written and spoken). A second language such as Mandarin, Spanish, or Portuguese is preferred.
• Excellent learning ability, careful and patient, and with strong work enthusiasm and a sense of responsibility;
• Bachelor’s Degree or above in Human Resources, Economic Management, or other relevant fields;
• Ability to work independently in an ambiguous and multicultural environment to handle multiple, competing priorities, and short deadlines;
• Minimum of 1 year of full-time/internship experience in human resources, familiar with internal transfer, paid-time-off, legal welfare policies, etc;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].