Hr Operations Administrator Jobs

Role Overview & Purpose

The Rewards Administrator manages reward-related transactions in Fusion specifically for Share Plans administration. Administrators are also responsible for ensuring they process their cases timely, and correctly, and adhere to all performance requirements. High accountability and quality are expected in the content development and management of all internal processes and/or procedures.

Key Deliverables

• Grievance: Support solutions of escalated issues from Tier 1 and escalates any query to Tier 3 (CoE outside of SSC) which cannot be resolved
• Responsible for interaction with the Centres of Expertise teams to operationalize policy and process as appropriate
• Case / Ticket Management: Create, maintain, and document all resolved cases within case management
• Rewards Administration
• Responsible for enabling tier 2 team management, so effective monitoring, coaching, counseling, promoting staff development, and providing a positive work environment is possible
• Responsible for achieving all personal performance targets set by the Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
• Responsible for proactively spotting areas of improvement and discussing with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives
• Responsible for the daily service operations. Ensure effective, fair, and consistent administration including adherence to policies and procedures and meeting service levels
• Service Administration: Perform and administer service activities (as defined in the service catalog) as well as any mass data updates
• Responsible for escalation and support process, by which customer issues that cannot be resolved, are escalated to the Global Process and Policy Owner for resolution
• Continuous Improvement: Support to maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement, as appropriate
• Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

Candidate Profile

Qualifications & Experience

• Demonstrate the ability to effectively assess and resolve complex issues and problems
• Essential
• Education – Bachelor’s Degree
• Attention to detail
• Excellent Communication (Written and Oral) Skills
• Proficient in MS Office (Excel, Powerpoint, Word)
• Excellent Research skills
• Ability to work with tight deadlines
• Good Organizational Skills and Time Management
• Minimum 1 year of relevant working experience

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: HUMAN RESOURCES

Organization: Corporate Human Resources

Schedule: FULLTIME

Req ID: 12399