Hr Generalist Ii - Associate Services

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
Job Overview
Position Schedule: Full-Time
Do you have HR Generalist experience and strong customer service skills? Would you like to provide guidance and support to Edward Jones associates regarding HR policies and programs through incoming inquiries? Do you enjoy working in a dynamic, fast-paced, service focused environment? If you answered yes to these questions, the HR Generalist role on the HR HELP team may be the right fit for you.
Responsibilities Include

• Utilize de-escalation techniques and offer support when responding to associates who are distressed by work related matters, personal crisis, or other concerns
• Responsible for supporting an area of business, functioning as a Subject Matter Expert including building stakeholder partnerships inclusive of reactive and proactive communication in order to provide an exceptional associate experience
• Serves as first level HR support for associates regarding Benefits, Compensation, Performance and Conduct Management, Hiring Procedures, HR Policy Interpretation and Promotion, Separation and Transfer Processes
• Responsible for facilitating training to new and existing associates within the HR HELP team with a focus on the area for which he or she is the Subject Matter Expert
• The core responsibilities of the HR Generalist II position is responding to phone and written fundamental HR questions for Canadian and US associates using our case management platform Service Now
• Responsible for maintaining core service and quality measures within standard service level agreement

Skills
The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing.
Hiring Minimum: $57721
Hiring Maximum: $95183
Skills/Requirements

• General knowledge of all business areas including Compliance, FAD, BATD, Branch Facilities
• BS/BA in Human Resource related field or equivalent HR experience
• Must have a full understanding of associate investigations, discipline, and separation processes and be able to assist
• Depth of knowledge of principles and practices of a specific field of specialization such as finance, human resources, IS, marketing, etc.
• Strong knowledge of Disaster & Security protocols
• Strong organizational, judgement and problem solving skills
• 3+ years of experience in a Human Resource related field, or customer service related field
• Strong knowledge of employment law, firm policy and procedures

Nice To Have

• Ability to think strategically, identify process improvement solutions for subject matter area
• HR Generalist experience is preferred
• Subject matter expertise in HR discipline such as Employee Relations, Benefits, Leaves
• PHR or SPHR is preferred
• Knowledge of Canadian employment law is preferred
• Familiarity with the French language is a plus

Awards & Accolades

• Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.
• 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
• Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
• For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
• 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
• 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
• 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
• Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.

About Us
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.