Our Floor Supervisor are the housekeeping inspectors of our hotel! Entrusted to supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons and to maintain general upkeep of designated section, fulfill guest requests in an orderly and timely manner, fulfill various cleaning projects including the cleaning of guest rooms or other areas of the Housekeeping department by consistently maintaining all Dorchester Collection standards of quality and service.

As a Floor Supervisor at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Floor Supervisor at The Beverly Hills Hotel, you will be paid $23.69 per hour.

A day in the life of our Floor Supervisor… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Floor Supervisor accomplish would be lengthy but the list below is essential to know.

• Our Floor Supervisors are responsible for visually inspecting VIP rooms, guest rooms and designated public spaces for cleanliness and appearance. Inspects all arrival rooms within the designated section and releases rooms in a timely fashion. Inspects all VC, VCP, OOO and OCC rooms within the designated section to ensure cleanliness and guests’ satisfaction. Prepares work orders for shampooers or/and Houseperson and follows up on the completion. Completes “Due Out” report for Front Office and “PM Report”. Train and monitor performance of Room Attendants and Houseperson, provides guidance, communication, instructions, counseling, and good judgment while reinforcing Dorchester Collection standards of service. Assist with requested inventories of furniture, fixtures, equipment and supplies. Insure that all linen closets are kept clean, neat and organized. Report all maintenance deficiencies in guest rooms, public spaces and follow through on their completion in coordination with the Engineering department.

• Attends to all guest’s requests and ensure to the 10 minutes rule is followed by everyone consistently.

The items shared are essential. However, to ensure consistency, our Floor Supervisor are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical ability to stand and or walk continuously. The physical ability to occasionally climb on a ladder to heights in excess of 12’. The physical ability to frequently crouch, push/pull, squat and work above the shoulders during the performance of the daily job routine. The physical ability to use both hands for continuous grasping, fine manipulation. The physical ability to continuously carry up to 25-35 pounds of weight both on flat surfaces and up and down stairs for distances of up to 150 feet.

• All of our employees are ambassadors of our Vision, Values and culture. Our Floor Supervisor Supervisors do this with all they do.

• English is the primary language used in our hotel. Our Floor Supervisor must feel comfortable communicating in this language. Spanish is desired.

• Attention to detail is critical for our this role.

• We pride in nurturing an environment where Working Together is a must. Our Floor Supervisor Supervisors are our biggest champions of this.

• Our hotels operate nonstop, this require flexibility from everyone on the team.